Remove Metrics Remove Procurement Solutions Remove San Jose Remove Supply Chain Software
article thumbnail

Good People Can Make A Difference In Outcomes

Supply Chain Shaman

Tired, I spent the day in San Jose. Surreal technology abounds. On a visit with Jabil, I had a great discussion on the paradigm shifts required by supply chain leaders to drive improvements through robotics and 3D printing. A sinus infection sounds very benign; but on this lovely day in San Jose, I was struggling.

article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. A customer-centric supply chain is easier to say than implement.