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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. A customer-centric supply chain is easier to say than implement.

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Home Delivery Robots: Last Mile Gamechangers

Logistics Viewpoints

Robots continue to be a larger part of global supply chains. When it comes to deploying robots, warehouse technology is more established, as the use of robots within warehouses is set to grow significantly. Warehouse labor shortages will continue to be the main growth driver for autonomous mobile robots.

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Supply Chain and Logistics Conferences to Attend in 2017

Talking Logistics

Editor’s Note: This is one of the most popular posts we publish every year: our list of supply chain and logistics events to attend in the coming year. Many of the leading ERP and supply chain software vendors have customer events in various countries around the world.;

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Supply Chain and Logistics Conferences to Attend in 2018

Talking Logistics

Editor’s Note: This is one of the most popular posts we publish every year: our list of supply chain and logistics events to attend in the coming year. Many of the leading ERP and supply chain software vendors have customer events in various countries around the world.;

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Supply Chain Risk Management Highlighted by a Tiny Computer Chip

Enterra Insights

Jason Koebler and Joseph Cox explain, “In the 2015 novel Ghost Fleet , the spark that starts World War III is not a nuclear bomb, but a supply chain hack. In the book — which is based on real-life technology, technical papers, and diplomatic meetings — national security and international relations expert Peter W.

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Supply Chain and Logistics Conferences to Attend in 2016

Talking Logistics

Does it contain a line item for supply chain talent and leadership development? Supply chain professionals often cite peer-to-peer learning and networking as the most valuable investment of talent development time and money. Take a look at your budget for 2016, which is probably finalized by now.

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Supply Chain and Logistics Conferences to Attend in 2015

Talking Logistics

Last January, I shared 5 New Year’s Resolutions for supply chain and logistics executives to improve as leaders. As I wrote last year: According to leadership expert Ken Blanchard, “when you stop learning, you stop leading,” and this is especially true in supply chain management.