Remove 2002 Remove Customer Service Remove Metrics Remove Supply Chain Software
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Study Shows Two-Thirds of Companies Yet to Execute Digital Transformation in Supply Chain Planning

ToolsGroup

September 26, 2019) A new study by ToolsGroup, a global leader in supply chain planning software, and Spinnaker, a supply chain services company, has found that only 7% of companies are reaping the benefits of digital transformation of supply chain planning. BOSTON, Mass. and HOUSTON, Tex.

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American Software Reports Third Quarterof Fiscal Year 2022 Results

Logility

ATLANTA (February 23, 2022) American Software, Inc. million for the same period last year and software license revenues were up 87% to $1.0 Professional services and other revenues for the quarter ended January 31, 2022 increased 21% to $11.4 Key Third Quarter of Fiscal Year 2022 highlights: Customers & Channels.

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Logility Wins IDC’s SaaS CSAT Award for Supply Chain Management Customer Satisfaction

Logility

automating the digital transformation of supply chain optimization and advanced retail planning, is honored to be a winner of IDC’s 2020 SaaS CSAT Award for Supply Chain Management for Customer Satisfaction. It is truly an honor to be named by IDC as a leader in supply chain customer satisfaction.

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Getting Ready for 2017: Reflections on Telling Lies

Supply Chain Shaman

This thing called research in the supply chain market has many arms and legs. I struggle to find a good supply chain academic journal, and often speak to my academic network about the need for one. This research, released in 2005, gives a compelling view of a metrics hierarchy. In Search of Truth. What is research?

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Seven Misconceptions on Managing Inventory in a Market-Driven World

Supply Chain Shaman

When it comes to the management of inventory in value chains, frustration abounds. Executive, after executive, lament, “They have purchased many technologies and sponsored many projects to reduce inventories, but they are not seeing results.” The supply chain is a complex system with increasing complexity.

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.

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Uh-Oh! Insights On How P&G Failed And What This Means For You

Supply Chain Shaman

Supply chain excellence is easier to say than to explain. Executive teams strive to drive improvement in supply chain results; yet, sadly, only four percent of public companies succeed. The supply chain is a complex non-linear system. Now, I view the company as a supply chain laggard.