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What Steph Curry and LeBron James Can Teach Us About Innovation

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JUNE 22, 2016

“You have to see this kid from Davidson,” said my friends who had brought me to a small college gym in Spartanburg, South Carolina, in 2008, as I watched a midseason college basketball game of little importance. These improvements often determine whether a manufacturer is competitive with its rivals across town or across the globe.

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Say Customer Service and Mean It

Supply Chain Shaman

OCTOBER 2, 2020

I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The two primary manufacturing sites are located in Salt Lake City, Utah, and Irmo, South Carolina. Slowly the company built a supporting supply chain to support 400 retail stores by 2002.

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