Reverse Logistics – What Happens to Stuff We Return?
Operations and Supply Chain Management
FEBRUARY 28, 2024
“You’ve got to tread carefully if you try to ratchet back ease of returns, so that you don’t drive your customer to your competitor,” said Chuck Johnston, who served as Walmart’s senior director of returns between 2005 and 2012 and is now the chief strategy officer at goTRG, a returns management company.
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