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Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

Time For A Supply Chain Check-Up? When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. To complete a supply chain diagnostic, I take these four steps: Step One. Supply chains are not the same. Analyze Past Results in Customer Service.

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Building Outside-in Processes: Answering A Question From the Audience

Supply Chain Shaman

Last week, I spoke at the CPHA supply chain conference in Philadelphia, Pennsylvania. This was the inaugural supply chain event for the Consumer Healthcare Products Association. During the presentation, I spoke about the future of supply chain management, and the building of outside-in processes.

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No Easter Bunny?

Supply Chain Shaman

Dear Supply Chain Leader, Today, sitting in my seat in 11K on a Cathay Pacific flight between Hong Kong and Boston, I want to report that there is no Easter Bunny. Today I also want to report that, based on over a decade of scientific discovery, traditional supply chain practices are not best practices. Let me explain.

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For Every Tom, Dick, and Harry

Supply Chain Shaman

I help business leaders transform supply chains. In my annual Supply Chain Academy class, I offer office hours. I asked if he had read my article, Have You Given Your Demand Planner Some Love Today? Planning organizations around the world struggle for acceptance in a supply chain world that is mainly reactive.