2030 Customer Service Metrics Shipping 
Supply Chain Shaman
AUGUST 7, 2019
When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. We draw a timeline on a conference room wall and using customer shipment and compliance data, we plot the issues with customer service and product outages.
Supply Chain Action Blog
AUGUST 26, 2018
The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Ava Ex Machina” , let’s take a moment and put this idea into some perspective. Detection of incidental challenges (e.g.
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Supply Chain Action Blog
AUGUST 26, 2018
The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Ava Ex Machina” , let’s take a moment and put this idea into some perspective. Detection of incidental challenges (e.g.
Supply Chain Action Blog
MARCH 21, 2019
The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Skynet” , let’s take a moment and put this idea into some perspective. Photo licensed through Shutterstock.
Supply Chain Action Blog
SEPTEMBER 7, 2018
The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Skynet” , let’s take a moment and put this idea into some perspective. Photo licensed through Shutterstock.
Supply Chain Action Blog
SEPTEMBER 7, 2018
The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Skynet” , let’s take a moment and put this idea into some perspective. Photo licensed through Shutterstock.
6 River Systems
DECEMBER 11, 2018
That’s an extremely efficient way of reducing total logistics costs while providing optimal customer service. In those situations, true scalability is more readily achievable if manufacturers are also focused on their customers’ demand signals.” This is just good customer service.
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