2030 Customer Service Metrics Supply Chain Software 
Supply Chain Shaman
JULY 22, 2019
I feel that topic of supply chain management is analogous to the downward cycle of the news channels. What Drives Supply Chain Excellence? I analyze supply chain management. There is the story of aggressive sales teams over-hyping the promise of technology to drive balance sheet improvement.
Supply Chain Shaman
AUGUST 7, 2019
While most consultants and technologists want to sell technology, and are eager to slap in a new piece of software, my caution is to slow down and better understand root issues before having a technology discussion. Time For A Supply Chain Check-Up? Analyze Past Results in Customer Service.
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Supply Chain Insights
JULY 23, 2017
At this time of year, we find many companies planning workshops to stimulate thinking on building a digital supply chain and igniting next-generation supply chain thinking. Use our Metrics That Matter methodology to look at improvement and performance. Customer-Centric Supply Chain Research.
Supply Chain Action Blog
AUGUST 26, 2018
There is a lot of buzz about the “autonomous” supply chain these days. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Ava Ex Machina” , let’s take a moment and put this idea into some perspective. The Driverless Car Analogy.
Supply Chain Action Blog
AUGUST 26, 2018
There is a lot of buzz about the “autonomous” supply chain these days. I’ve heard the driverless vehicle used as an analogy for the autonomous supply chain. Digital technologies, such as additive manufacturing, blockchain, and more secure IoT infrastructure, advance the freedom, speed and security of these flows.
Supply Chain Shaman
FEBRUARY 25, 2016
Dear Supply Chain Leader, Today, sitting in my seat in 11K on a Cathay Pacific flight between Hong Kong and Boston, I want to report that there is no Easter Bunny. Today I also want to report that, based on over a decade of scientific discovery, traditional supply chain practices are not best practices. Let me explain.
Supply Chain Action Blog
MARCH 21, 2019
The strength of any chain is defined by its weakest link. A supply chain, or as I prefer to say, a value network, is similarly constrained. There is a lot of buzz about the “autonomous” supply chain these days. You may have heard the driverless vehicle used as an analogy for the autonomous supply chain.
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