2030 Customer Service Metrics Supply Chain 
Supply Chain Shaman
JULY 22, 2019
I feel that topic of supply chain management is analogous to the downward cycle of the news channels. What Drives Supply Chain Excellence? I analyze supply chain management. The broader the definition of end-to-end strategy and the alignment of supply chain processes drives value.
Supply Chain Shaman
AUGUST 7, 2019
Time For A Supply Chain Check-Up? When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. To complete a supply chain diagnostic, I take these four steps: Step One. Analyze Past Results in Customer Service.
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Supply Chain Insights
JULY 23, 2017
At this time of year, we find many companies planning workshops to stimulate thinking on building a digital supply chain and igniting next-generation supply chain thinking. Use our Metrics That Matter methodology to look at improvement and performance. Customer-Centric Supply Chain Research.
Supply Chain Action Blog
AUGUST 26, 2018
There is a lot of buzz about the “autonomous” supply chain these days. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Ava Ex Machina” , let’s take a moment and put this idea into some perspective. The Driverless Car Analogy. From CBC News [link].
Supply Chain Action Blog
AUGUST 26, 2018
There is a lot of buzz about the “autonomous” supply chain these days. I’ve heard the driverless vehicle used as an analogy for the autonomous supply chain. Redesigned, retail supply chains, enabled with analytics and augmented reality, are not only meeting, but raising consumer expectations.
Supply Chain Shaman
FEBRUARY 25, 2016
Dear Supply Chain Leader, Today, sitting in my seat in 11K on a Cathay Pacific flight between Hong Kong and Boston, I want to report that there is no Easter Bunny. Today I also want to report that, based on over a decade of scientific discovery, traditional supply chain practices are not best practices. Let me explain.
Supply Chain Action Blog
MARCH 21, 2019
The strength of any chain is defined by its weakest link. A supply chain, or as I prefer to say, a value network, is similarly constrained. There is a lot of buzz about the “autonomous” supply chain these days. You may have heard the driverless vehicle used as an analogy for the autonomous supply chain.
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