Remove Boston Remove Customer Service Remove Eliminating Excel in Purchasing Remove Metrics
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Let the Design Begin…

Supply Chain Shaman

They came to Boston to tell us the story of Llamasoft. With the purchase of i2 by JDA, and Logictools by IBM, manufacturing companies serious about network design started looking for a company, with a well-established community, that was more serious about network design. There are seven reasons: Customer Service.

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Will the Downturn Signal an Upturn?

Supply Chain Shaman

It was a cold, crisp winter in Boston. During that winter, I was staying at the Westin in Boston and working remotely. The longer that the company takes to sense the market reality, the bigger the impact on costs, write-offs and customer service. The inherent buying patterns of consumers are also changing.

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Top Supply Chain Challenges for CPG companies in 2023

Logistics Viewpoints

The classical approach involves functional silos, sequential decisions, and Excel and people to render a plan executable. Big data is used to understand a customer’s propensity to buy, the tendency to return, conversion of clicks to orders, demand sensing signals, individualized promotions, etc.

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No Easter Bunny?

Supply Chain Shaman

Dear Supply Chain Leader, Today, sitting in my seat in 11K on a Cathay Pacific flight between Hong Kong and Boston, I want to report that there is no Easter Bunny. This issue is that the orders have inherent order latency (The time for customer purchases to translate to manufacturing orders). There is also no Santa Claus.