Remove Customer Service Remove Freight Remove Shipping Remove Singapore
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Plan for greater success: What experts said at Quintiq World Tour Singapore 2015

DELMIA Quintiq

At the Singapore stop of the Quintiq World Tour this year, our panel of industry influencers delved into these topics and more. For three years, we’ve been using the Net Promoter Score to measure customer satisfaction. For two years, we didn’t get bonuses because we didn’t adhere to our customer service standards.

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Molex Prizes Agility

Logistics Viewpoints

There was no air freight possible then into Europe,” added Gerald van den Eijnden. You would call up the freight forwarders, and they would send an Excel spreadsheet” that contained all the shipments for Molex in the coming days or weeks. Yes, SAP had inbound ASN’s (advanced ship notices). But they were very basic.

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The Data Behind Amazon’s Logistics and Fulfillment Play

Freightos

These examples are from retail, but I sense that the same customer empowerment phenomenon is happening broadly across everything we do at Amazon and most other industries as well. Consumer retail may have taken the first hit, but customer expectations are upping the ante in every vertical. Let’s Talk About Boats, Ships, and Trucks.

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Seasoned Leadership in Action™ – An Interview with Raymon Krishnan!

Supply Chain Game Changer

I started my career working in 3PL’s – one of which was the largest freight forwarder in the world in the 1990’s. Our magazine, LogiSYM is the largest circulating supply chain magazine globally with more than 70,000 subscribers and we run symposiums in Singapore, Malaysia and Dubai. annually in Singapore, Malaysia and Dubai.