The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .

Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

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Better Customer Service (and More) Through Exception Management

ModusLink Corporation

The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation

Freight Forwarding And Digital Customer Service Five Years From Now

Freightos

Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Your Freight ATM.

[PODCAST] Why Shippers & 3PLs Who Focus on Customer Service Reduce Freight Costs

Cerasis

Hello and welcome back to another episode of “The Freight Project Podcast!” On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Eric oversees our auditing & billing department as well as our freight damage claims department. We hope you enjoy “The Freight Project Podcast.” We’ll publish every Tuesday right on the Cerasis blog and Freight Institute.

How To Find a Great Freight Forwarder

The Logistics of Logistics

I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. Before seeking out a great freight forwarder, it would make sense for a shipper to understand what a freight forwarder does. Some logistics companies only offer LTL shipping.

How To Find a Great Freight Forwarder

The Logistics of Logistics

I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. Before seeking out a great freight forwarder, it would make sense for a shipper to understand what a freight forwarder does. Some logistics companies only offer LTL shipping.

FedEx and Freightos – Improving Digital Freight Together

Freightos

About half the products we buy in stores are imported, which means they not only went through a complex shipping process, but also had to be cleared through customs before they could be sold to us. . Clearing customs is a painful process – the U.S.

Top 4 Challenges You Need to Master for International Shipping

Talking Logistics

Of course, international shipping is a complex service with countless moving parts, including regulations, security, capacity and legal considerations – all which can lead to a reliable and cost-effective shipment when tended to properly.

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. Subscribe Here!

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Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. We lose valuable transit days with shipments when carriers aren’t moving freight. UPS Freight®.

23 Reasons the Ideal TMS is best for LTL Freight Shipping

Cerasis

Using less-than-truckload for medium-sized shipments is one of the great innovations in shipping. It produces results at a fraction of the cost of full truckload (FT) or small package shipping. However, the needs of the modern shipping industry have reached an optimal point, and the only way to further push the envelope is by using a dedicated transportation management system (TMS). Freight Consolidation. Stronger, Higher Level of Customer Service.

Order Management Improvement Best Practices!

Supply Chain Game Changer

Omnichannel Customer Service Best Practices! Such improvements naturally lend themselves to higher customer service levels and benefits throughout the supply chain. Free shipping might not seem like a necessity, but it is essential in today’s “Amazon” expectations world.

Start Managing Your Inbound Freight More Effectively Today

Talking Logistics

It’s time to make inbound freight a priority and begin reaping the benefits of a program that creates win-win rewards for all supply chain partners. Unfortunately, few shippers make inbound freight a priority, and even fewer consider it a strategic supply chain initiative.

What You Need to Know About Full Truckload Freight Allocation

Cerasis

Poor visibility in freight allocation is a leading reason shippers experience difficulty in managing freight, and this problem is evidence of a disconnect between the person managing freight and company stakeholders. Goodwill notes shipment data granularity and analysis are linked with better freight allocation , which means making use of the full spectrum of available shipping options, including full truckloads. Yesteryear, freight allocation was simpler.

Developing an LTL and E-Commerce Focused Shipping Strategy

Cerasis

Customers expect to get whatever they want, whenever they want, at the prices they want and the ability to change their minds up to the delivery time. It sounds like a shipping nightmare, and in some respects, it is. This will require an LTL and e-commerce focused shipping strategy.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. We lose valuable transit days with shipments when carriers aren’t moving freight. UPS Freight®.

How to find a great freight forwarder

The Logistics of Logistics

I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research.

Shipping Tech Integration Trends for 2019

Cerasis

Shipping tech integration is the future. This will allow shippers to reduce freight spend, gain control over logistics, and offer better customer service. However, shippers must first understand the shipping technology trends affecting the industry and.read More.

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The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence.

The Role of Final or Last Mile in E-Commerce to Effectively Deliver Freight to Your Customer

Cerasis

Final mile and last mile both referred to the final stage of delivery, and the use of last mile in e-commerce can mean the difference between a positive customer experience and a return. Some of these include: Remember to think about the details regarding freight claims’ processes.

Why Mastering E-Commerce Shipping Strategies Will Help Retailers Avoid the “Retail Apocalypse”

Cerasis

To achieve lasting success, shippers need to understand how e-commerce shipping strategies are quintessential steps in this process. The simple truth behind the retail apocalypse is that it is not coming today or tomorrow, but it could happen within the next decade for retailers and shippers that do not reevaluate their use of e-commerce and develop robust e-commerce shipping strategies. An Effective E-Commerce Shipping Strategy Mitigates Losses From the “Retail Apocalypse.”

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How Freight & Transportation Data Can Trim Your Transportation Spend

Cerasis

When you want to drive down your logistics and transportation spend, the very first thing that you need is freight and transportation data. Accurate freight and transportation data is particularly important. Identify factors that impact your freight shipping costs.

The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence.

Less-Than-Truckload Technology: Will Machine Learning, AI & Automation Solve Shipping Problems?

Cerasis

Freight shipping has relied on the same systems for years, ranging from manual entries to a constant struggle in balancing delivery windows with costs. What Are the Major LTL Shipping Challenges? Now, consider the impact of automation in LTL shipping and last-mile delivery.

[WEBINAR] Download the Major Factors to Consider for Efficient LTL Shipping Webinar Recording & Presentation

Cerasis

Cerasis put on a 75-minute webinar entitled, The "Major Factors to Consider for Efficient LTL Shipping" Webinar on October 5th, at 10:00 AM CST. Below you can fill out the form which will grant you access to download the "Major Factors to Consider for Efficient LTL Shipping" presentation, to include a transcript and a live recording playback. Download the Efficient LTL Shipping Webinar Webinar Replay, Transcript, and Presentation by Filling out the Form Below.

Too Much Focus on E-Commerce Shipping Practices? The Important Reminder That Logistics Fundamentals Still Matter

Cerasis

Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? Think about it; customers want the best deal. However, the key lies in getting customers interested in visiting the location. Leverage freight consolidation programs.

Freightera Celebrates Customer Service Week 2019 with Stellar Reviews

Freightera

Happy Customer Service Week to all of our employees, customers, colleagues, and partners! As we all know, customer service is a pillar of good business. Our mission is to make freight shipping easy, accessible and green.

A Prescription to Reduce Freight Costs

4WL Consulting

Sometimes I think I’m Going Crazy Shipping freight is critical to your business and you should not be surprised that freight and logistics costs could be one of the largest expenses for your business, as they are for most companies.

5 Parcel Challenges You Can Overcome to Transform Your Small Package Shipping and Crush the Competition

4WL Consulting

When you are running a small to medium-sized business and regularly ship small packages and parcels, you face certain challenges that your larger competitors do not have to overcome. In addition to understanding the terms of service, you also have to be concerned about price.

6 Tips on Becoming a Shipping Coordinator

Cerasis

In order to become a shipping coordinator, you will have to have a minimum of a high school degree. Here are six tips on becoming a shipping coordinator. Documentation As a shipping coordinator, you will need to keep many different types of documentation on file. Freight

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. A Lack of Freight-cost Knowledge.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. It created an administrative bottleneck as orders had to be typed into QuickBooks and, when shipped, status and tracking information needed to be manually entered into Magento.

Conquering the high seas: What’s shaking the global liner shipping industry?

DELMIA Quintiq

Massive ships. While container terminal operators certainly feel the pressure, freight forwarders and the shipping lines themselves have a few planning puzzles to sort out on their own. Capacity of container ships handled in 2014. Shipping lines alliances.

Is Freight Digitalization Still An Existential Threat?

Freightos

In their latest Global Freight Forwarding report , Ti assessed whether digital platforms, digital forwarders, and freight marketplaces were existential threats to traditional forwarders. Freight Marketplaces: Threat Or Opportunity? SOURCE: Ti GLOBAL FREIGHT FORWARDING 2019. “We

Freight Brokerage Strategy: 6 Steps to Stay Proactive With Shippers & Carriers

Turvo

The right freight brokerage strategy is continuously changing to reflect the latest advancements in technologies, service, and brand value. Freight brokers in need of a better strategy that stays proactive in managing shippers and carriers need to follow these steps.

Freightera Celebrates Customer Service Week 2019 with Stellar Reviews

Freightera

Happy Customer Service Week to all of our employees, customers, colleagues, and partners! As we all know, customer service is a pillar of good business. Our mission is to make freight shipping easy, accessible and green.