Expert insights. Personalized for you.
When you are running a small to medium-sized business and regularly ship small packages and parcels, you face certain challenges that your larger competitors do not have to overcome. In addition to understanding the terms of service, you also have to be concerned about price. MORE
About half the products we buy in stores are imported, which means they not only went through a complex shipping process, but also had to be cleared through customs before they could be sold to us. . Clearing customs is a painful process – the U.S. MORE
The right freight brokerage strategy is continuously changing to reflect the latest advancements in technologies, service, and brand value. Freight brokers in need of a better strategy that stays proactive in managing shippers and carriers need to follow these steps. MORE
Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? Think about it; customers want the best deal. However, the key lies in getting customers interested in visiting the location. Leverage freight consolidation programs. MORE
Final mile and last mile both referred to the final stage of delivery, and the use of last mile in e-commerce can mean the difference between a positive customer experience and a return. Some of these include: Remember to think about the details regarding freight claims’ processes. MORE
Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. Subscribe Here! MORE
I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. Before seeking out a great freight forwarder, it would make sense for a shipper to understand what a freight forwarder does. Some logistics companies only offer LTL shipping. MORE
Omnichannel Customer Service Best Practices! Such improvements naturally lend themselves to higher customer service levels and benefits throughout the supply chain. Free shipping might not seem like a necessity, but it is essential in today’s “Amazon” expectations world. MORE
Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Your Freight ATM. MORE
I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. MORE
To achieve lasting success, shippers need to understand how e-commerce shipping strategies are quintessential steps in this process. The simple truth behind the retail apocalypse is that it is not coming today or tomorrow, but it could happen within the next decade for retailers and shippers that do not reevaluate their use of e-commerce and develop robust e-commerce shipping strategies. An Effective E-Commerce Shipping Strategy Mitigates Losses From the “Retail Apocalypse.” MORE
Hello and welcome back to another episode of “The Freight Project Podcast!” On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Eric oversees our auditing & billing department as well as our freight damage claims department. We hope you enjoy “The Freight Project Podcast.” We’ll publish every Tuesday right on the Cerasis blog and Freight Institute. MORE
It’s time to make inbound freight a priority and begin reaping the benefits of a program that creates win-win rewards for all supply chain partners. Unfortunately, few shippers make inbound freight a priority, and even fewer consider it a strategic supply chain initiative. MORE
Customers expect to get whatever they want, whenever they want, at the prices they want and the ability to change their minds up to the delivery time. It sounds like a shipping nightmare, and in some respects, it is. This will require an LTL and e-commerce focused shipping strategy. MORE
Shipping tech integration is the future. This will allow shippers to reduce freight spend, gain control over logistics, and offer better customer service. However, shippers must first understand the shipping technology trends affecting the industry and.read More. MORE
Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? . MORE
Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. We lose valuable transit days with shipments when carriers aren’t moving freight. UPS Freight®. MORE
Massive ships. While container terminal operators certainly feel the pressure, freight forwarders and the shipping lines themselves have a few planning puzzles to sort out on their own. Capacity of container ships handled in 2014. Shipping lines alliances. MORE
I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. Before seeking out a great freight forwarder, it would make sense for a shipper to understand what a freight forwarder does. Some logistics companies only offer LTL shipping. MORE
In their latest Global Freight Forwarding report , Ti assessed whether digital platforms, digital forwarders, and freight marketplaces were existential threats to traditional forwarders. Freight Marketplaces: Threat Or Opportunity? SOURCE: Ti GLOBAL FREIGHT FORWARDING 2019. “We MORE
Cerasis put on a 75-minute webinar entitled, The "Major Factors to Consider for Efficient LTL Shipping" Webinar on October 5th, at 10:00 AM CST. Below you can fill out the form which will grant you access to download the "Major Factors to Consider for Efficient LTL Shipping" presentation, to include a transcript and a live recording playback. Download the Efficient LTL Shipping Webinar Webinar Replay, Transcript, and Presentation by Filling out the Form Below. MORE
Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. We lose valuable transit days with shipments when carriers aren’t moving freight. UPS Freight®. MORE
The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation MORE
Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry. MORE
Of course, international shipping is a complex service with countless moving parts, including regulations, security, capacity and legal considerations – all which can lead to a reliable and cost-effective shipment when tended to properly. MORE
The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence. MORE
Using less-than-truckload for medium-sized shipments is one of the great innovations in shipping. It produces results at a fraction of the cost of full truckload (FT) or small package shipping. However, the needs of the modern shipping industry have reached an optimal point, and the only way to further push the envelope is by using a dedicated transportation management system (TMS). Freight Consolidation. Stronger, Higher Level of Customer Service. MORE
The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence. MORE
Freight shipping has relied on the same systems for years, ranging from manual entries to a constant struggle in balancing delivery windows with costs. What Are the Major LTL Shipping Challenges? Now, consider the impact of automation in LTL shipping and last-mile delivery. MORE
Happy Customer Service Week to all of our employees, customers, colleagues, and partners! As we all know, customer service is a pillar of good business. Our mission is to make freight shipping easy, accessible and green. MORE
Happy Customer Service Week to all of our employees, customers, colleagues, and partners! As we all know, customer service is a pillar of good business. Our mission is to make freight shipping easy, accessible and green. MORE
If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. A Lack of Freight-cost Knowledge. MORE
When you want to drive down your logistics and transportation spend, the very first thing that you need is freight and transportation data. Accurate freight and transportation data is particularly important. Identify factors that impact your freight shipping costs. MORE
Poor visibility in freight allocation is a leading reason shippers experience difficulty in managing freight, and this problem is evidence of a disconnect between the person managing freight and company stakeholders. Goodwill notes shipment data granularity and analysis are linked with better freight allocation , which means making use of the full spectrum of available shipping options, including full truckloads. Yesteryear, freight allocation was simpler. MORE
Sometimes I think I’m Going Crazy Shipping freight is critical to your business and you should not be surprised that freight and logistics costs could be one of the largest expenses for your business, as they are for most companies. MORE
to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq. MORE
In order to become a shipping coordinator, you will have to have a minimum of a high school degree. Here are six tips on becoming a shipping coordinator. Documentation As a shipping coordinator, you will need to keep many different types of documentation on file. Freight MORE
Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. It created an administrative bottleneck as orders had to be typed into QuickBooks and, when shipped, status and tracking information needed to be manually entered into Magento. MORE
Zipline Logistics
MARCH 10, 2020
Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .
QAD
MARCH 28, 2019
Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.
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ModusLink Corporation
APRIL 5, 2017
The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation
Freightos
MAY 22, 2017
Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Your Freight ATM.
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Cerasis
DECEMBER 4, 2018
Hello and welcome back to another episode of “The Freight Project Podcast!” On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Eric oversees our auditing & billing department as well as our freight damage claims department. We hope you enjoy “The Freight Project Podcast.” We’ll publish every Tuesday right on the Cerasis blog and Freight Institute.
The Logistics of Logistics
JANUARY 1, 2015
I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. Before seeking out a great freight forwarder, it would make sense for a shipper to understand what a freight forwarder does. Some logistics companies only offer LTL shipping.
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The Logistics of Logistics
JANUARY 1, 2015
I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. Before seeking out a great freight forwarder, it would make sense for a shipper to understand what a freight forwarder does. Some logistics companies only offer LTL shipping.
Freightos
FEBRUARY 25, 2020
About half the products we buy in stores are imported, which means they not only went through a complex shipping process, but also had to be cleared through customs before they could be sold to us. . Clearing customs is a painful process – the U.S.
Talking Logistics
SEPTEMBER 10, 2015
Of course, international shipping is a complex service with countless moving parts, including regulations, security, capacity and legal considerations – all which can lead to a reliable and cost-effective shipment when tended to properly.
Supply Chain Game Changer
JULY 1, 2020
Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. Subscribe Here!
Cerasis
DECEMBER 2, 2014
Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. We lose valuable transit days with shipments when carriers aren’t moving freight. UPS Freight®.
.jpg)
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Cerasis
MAY 24, 2016
Using less-than-truckload for medium-sized shipments is one of the great innovations in shipping. It produces results at a fraction of the cost of full truckload (FT) or small package shipping. However, the needs of the modern shipping industry have reached an optimal point, and the only way to further push the envelope is by using a dedicated transportation management system (TMS). Freight Consolidation. Stronger, Higher Level of Customer Service.
Supply Chain Game Changer
JULY 2, 2020
Omnichannel Customer Service Best Practices! Such improvements naturally lend themselves to higher customer service levels and benefits throughout the supply chain. Free shipping might not seem like a necessity, but it is essential in today’s “Amazon” expectations world.
Talking Logistics
MAY 29, 2018
It’s time to make inbound freight a priority and begin reaping the benefits of a program that creates win-win rewards for all supply chain partners. Unfortunately, few shippers make inbound freight a priority, and even fewer consider it a strategic supply chain initiative.
Cerasis
JUNE 12, 2018
Poor visibility in freight allocation is a leading reason shippers experience difficulty in managing freight, and this problem is evidence of a disconnect between the person managing freight and company stakeholders. Goodwill notes shipment data granularity and analysis are linked with better freight allocation , which means making use of the full spectrum of available shipping options, including full truckloads. Yesteryear, freight allocation was simpler.
Cerasis
DECEMBER 11, 2018
Customers expect to get whatever they want, whenever they want, at the prices they want and the ability to change their minds up to the delivery time. It sounds like a shipping nightmare, and in some respects, it is. This will require an LTL and e-commerce focused shipping strategy.
Cerasis
DECEMBER 9, 2015
Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. We lose valuable transit days with shipments when carriers aren’t moving freight. UPS Freight®.
The Logistics of Logistics
JANUARY 1, 2015
I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research.
Cerasis
FEBRUARY 25, 2019
Shipping tech integration is the future. This will allow shippers to reduce freight spend, gain control over logistics, and offer better customer service. However, shippers must first understand the shipping technology trends affecting the industry and.read More.
Freightos
JANUARY 4, 2018
The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence.
Cerasis
OCTOBER 10, 2018
Final mile and last mile both referred to the final stage of delivery, and the use of last mile in e-commerce can mean the difference between a positive customer experience and a return. Some of these include: Remember to think about the details regarding freight claims’ processes.
Cerasis
SEPTEMBER 12, 2018
To achieve lasting success, shippers need to understand how e-commerce shipping strategies are quintessential steps in this process. The simple truth behind the retail apocalypse is that it is not coming today or tomorrow, but it could happen within the next decade for retailers and shippers that do not reevaluate their use of e-commerce and develop robust e-commerce shipping strategies. An Effective E-Commerce Shipping Strategy Mitigates Losses From the “Retail Apocalypse.”
Cerasis
FEBRUARY 24, 2015
When you want to drive down your logistics and transportation spend, the very first thing that you need is freight and transportation data. Accurate freight and transportation data is particularly important. Identify factors that impact your freight shipping costs.
Freightos
JANUARY 4, 2018
The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence.
Cerasis
JULY 28, 2017
Freight shipping has relied on the same systems for years, ranging from manual entries to a constant struggle in balancing delivery windows with costs. What Are the Major LTL Shipping Challenges? Now, consider the impact of automation in LTL shipping and last-mile delivery.
Cerasis
OCTOBER 11, 2016
Cerasis put on a 75-minute webinar entitled, The "Major Factors to Consider for Efficient LTL Shipping" Webinar on October 5th, at 10:00 AM CST. Below you can fill out the form which will grant you access to download the "Major Factors to Consider for Efficient LTL Shipping" presentation, to include a transcript and a live recording playback. Download the Efficient LTL Shipping Webinar Webinar Replay, Transcript, and Presentation by Filling out the Form Below.
Cerasis
SEPTEMBER 17, 2018
Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? Think about it; customers want the best deal. However, the key lies in getting customers interested in visiting the location. Leverage freight consolidation programs.
Freightera
OCTOBER 9, 2019
Happy Customer Service Week to all of our employees, customers, colleagues, and partners! As we all know, customer service is a pillar of good business. Our mission is to make freight shipping easy, accessible and green.
4WL Consulting
MAY 5, 2015
Sometimes I think I’m Going Crazy Shipping freight is critical to your business and you should not be surprised that freight and logistics costs could be one of the largest expenses for your business, as they are for most companies.
4WL Consulting
JULY 17, 2015
When you are running a small to medium-sized business and regularly ship small packages and parcels, you face certain challenges that your larger competitors do not have to overcome. In addition to understanding the terms of service, you also have to be concerned about price.
Cerasis
DECEMBER 3, 2018
In order to become a shipping coordinator, you will have to have a minimum of a high school degree. Here are six tips on becoming a shipping coordinator. Documentation As a shipping coordinator, you will need to keep many different types of documentation on file. Freight
Logistics Bureau
JANUARY 30, 2017
If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. A Lack of Freight-cost Knowledge.
Talking Logistics
MARCH 10, 2016
Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. It created an administrative bottleneck as orders had to be typed into QuickBooks and, when shipped, status and tracking information needed to be manually entered into Magento.
DELMIA Quintiq
MARCH 22, 2015
Massive ships. While container terminal operators certainly feel the pressure, freight forwarders and the shipping lines themselves have a few planning puzzles to sort out on their own. Capacity of container ships handled in 2014. Shipping lines alliances.
Freightos
JULY 23, 2019
In their latest Global Freight Forwarding report , Ti assessed whether digital platforms, digital forwarders, and freight marketplaces were existential threats to traditional forwarders. Freight Marketplaces: Threat Or Opportunity? SOURCE: Ti GLOBAL FREIGHT FORWARDING 2019. “We
Turvo
MAY 19, 2020
The right freight brokerage strategy is continuously changing to reflect the latest advancements in technologies, service, and brand value. Freight brokers in need of a better strategy that stays proactive in managing shippers and carriers need to follow these steps.
Freightera
OCTOBER 9, 2019
Happy Customer Service Week to all of our employees, customers, colleagues, and partners! As we all know, customer service is a pillar of good business. Our mission is to make freight shipping easy, accessible and green.
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