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Say Customer Service and Mean It

Supply Chain Shaman

Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. I now go to the local coffee shop. Customer Service Failure.

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Hurricane Florence: What We Know About the Year's First Major Storm

Elementum

It will deliver tropical-storm-level winds by noon Thursday to North Carolina's coast, and hurricane-force winds and dangerous storm surges by late Thursday or early Friday. Due to unusual atmospheric conditions , Florence may head down the Southeast coast, heading for South Carolina. Evacuations and Shutdowns.

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Hurricane Florence: What You Need to Know About the Year's First Major Storm

Elementum

It will deliver tropical-storm-level winds by noon Thursday to North Carolina's coast, and hurricane-force winds and dangerous storm surges by late Thursday or early Friday. Due to unusual atmospheric conditions , Florence may head down the Southeast coast, heading for South Carolina. Evacuations and Shutdowns.

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Handfield’s Supply Chain Analytics Predictions for 2014

Supply Chain View from the Field

I’ve had the good fortune to be presented with opportunities for compelling discussions with a significant group of leading thinkers, senior executives in procurement, logistics, and technology management over this past year. With globalization, the need to partner with local logistics service providers becomes an imperative.