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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Dan, new to the job, failed to remove the shipping bolts from the back of the washer. With a headquarters in Minneapolis, MN, the supply chain supports 600 stores in 50 states.

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Crime is Adding to Supply Chain Woes

Enterra Insights

If retailers didn’t have enough to worry about with the pandemic, inventory issues, and labor shortages, a new type of organized crime has been added to their plate. Thieves had broken into the train cars and made off with items shipped by Dr. Martens, Harbor Freight Tools, and small businesses alike. Retail Smash-and-Grab.

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This Week in Logistics News (May 8-12, 2017)

Talking Logistics

Maersk Executives Call a Bottom in the Shipping Container Market (WSJ – sub. Amazon cuts free shipping minimum to $25 (Reuters). Target to test next-day delivery service in Minneapolis (Reuters). Setback for Uber as European court advised to treat it as transport firm (Reuters). and up come the results on the screen.

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Holiday Sales Demonstrated Necessity of Omnichannel Strategies

Enterra Insights

After a weak holiday performance last year, the Minneapolis-based company embarked on a multibillion-dollar spending plan to improve its stores and digital capabilities. Adopt a Ship-to-Store Policy. “One increasingly popular option is the ability for online shoppers to ship a purchase to a nearby brick-and-mortar location.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

All of the above (and other down-stream KPIs and processes) are heavily influenced by the accuracy of a demand forecast: if the demand forecast is much more accurate, a company is more likely to have the right product, in the right quantities in inventory and will have less of the products in inventory that is not required.