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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. The policies of Xfinity in the times of COVID-19 are to have the customer service representative walk through potential repairs using your remote to try not to send out a repairer. The response is a long sigh.

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Holiday Sales Demonstrated Necessity of Omnichannel Strategies

Enterra Insights

After a weak holiday performance last year, the Minneapolis-based company embarked on a multibillion-dollar spending plan to improve its stores and digital capabilities. Adopt a Ship-to-Store Policy. Provide Full Inventory Visibility. … Businesses stand to benefit from this offering. “Omnichannel is all about access.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

All of the above (and other down-stream KPIs and processes) are heavily influenced by the accuracy of a demand forecast: if the demand forecast is much more accurate, a company is more likely to have the right product, in the right quantities in inventory and will have less of the products in inventory that is not required.