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Changing Mental Models

Supply Chain Shaman

We finished our report on the maturation of hospital supply chains , and I have put the finishing touches on the Healthcare Supply Chain Index for this Thursday’s webinar. I also had the opportunity to speak at the GHX conference and facilitate a leadership workshop on the required changes for implantable devices.

Modeling 240
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4 Ways To Improve Procurement For Increased Customer Satisfaction

Slimstock

Andrew Thomas, founder of Skybell Video Doorbell, reports that it takes roughly 40 positive customer experiences to undo the damage of a single negative review. Though it’s often overlooked as an element of customer satisfaction, procurement is an essential component for delivering that satisfaction. 4 Ways to Improve Procurement.

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Why You Should Conduct Internal Quality Audits

Arena Solutions

If you’re a product developer, manufacturer, or part of an engineering team, you know the excitement, challenge, and profitability that come from transforming an idea into an actual product. Leveraging internal audits to align quality management with key business metrics When asked what are the benefits of conducting an internal audit?

Quality 90
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How to Improve Your Quality Management With Internal Audits

Arena Solutions

Internal audits are vital for companies that manufacture consumer electronics, medical devices, biotechnology, and other industries that develop highly complex products. The latest analytics demonstrate that 81% of consumers say brand trust is a deciding factor when making a purchase. 1 Why do an internal audit?

Quality 52
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Five Trends That Excite Me!

Supply Chain Shaman

I am facilitating a workshop between supply chain business visionaries and technology innovators. The SAP acquisition of Ariba slowed innovation and the purchase, and then the failed promise of investment in Crossgate was disappointing to SAP supply chain business users. Future of Analytics in the Building of Supply Chain 2030.

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No Easter Bunny?

Supply Chain Shaman

Dear Supply Chain Leader, Today, sitting in my seat in 11K on a Cathay Pacific flight between Hong Kong and Boston, I want to report that there is no Easter Bunny. Today I also want to report that, based on over a decade of scientific discovery, traditional supply chain practices are not best practices. There is also no Santa Claus.

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Navigating Regulatory Compliance: A Deep Dive Into QMS Compliance for Medical Devices

Arena Solutions

We will take questions at the end of the webinar, but as always, I invite you to ask your questions when you think of them—so we know they’re coming, and we know how many there are, and we can figure out who’s going to take them. We provide what’s called Arena validate as part of a purchase. And you’ll see some bios also.