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AI in eCommerce: Benefits, Use Cases, and Risks

Unleashed

Shoppers can now enjoy more personalised buying journeys, as merchants make it faster and easier to find the products that they’re most likely to purchase. And to put icing on the cake, predicting future product trends and consumer demand has never been easier thanks to new AI tools. Let’s dive in.

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Last-mile Dialogues: Make Your D2c Strategy a Winner With an Intelligent SCM Solution

Locus

According to a study, 55% of consumers prefer to buy directly from brands, and a further 40% of shoppers say they will purchase from a D2C brand in the next five years. during the 2022-2027 period, the total addressable D2C market in India is forecast to hit $100 billion by 2025. With an expected CAGR of 34.5%

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Retailers, Customer Delight is Tied to Exceptional Delivery Experiences

Locus

customers now have the entire marketplace at their fingertips and possess greater purchasing power than ever before. billion in 2024 and has the potential to reach $191 billion by 2027. say delivery speed is what makes for a good purchase experience. According to our research, India’s e-commerce revenue will reach $113.5

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. 6 Examples of Excellent Customer Experiences. In fact, the global skincare and cosmetics market is expected to reach US$89,550 million by the end of 2027.

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S&OP, a vision for the future. The expert interview series #7

Supply Chain Trend

To get some answers for S&OP practitioners, Niels van Hove founder of Supply Chain Trend, interviewed a group of S&OP leaders. Supply Chain Trend will publish a weekly Q&A with these S&OP leaders. Being early in my supply chain career, I thought this should not be too bad to do.

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