Good People Can Make A Difference In Outcomes
Supply Chain Shaman
MAY 30, 2017
The flight into San Francisco on American was six hours late arriving at 7:00 AM EST. (I had scheduled the last flight out of Philadelphia on a Sunday night to spend the afternoon with my grandchildren.) Instead of the direct from San Francisco to Philadelphia, I was to fly on United to Newark and take a train from Newark to Philadelphia.
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