Last Mile Maturity Report: Elevate customer experience, outrun rivalsĀ
Locus
SEPTEMBER 19, 2023
Shippers are already aware that the last mile is the most complex and expensive in the entire supply chain operations. One key factor for this is consumer expectations continue to reach higher benchmarks. According to Statista, 68% of online shoppers expect free shipping/delivery and 37% expect next-day delivery.
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