“1+1=3? Opportunities in Logistics (Takeaways from Descartes Evolution 2015 Conference)
Talking Logistics
JULY 15, 2015
Sears is leveraging mobile technology that allows its team members to document delivery status without a call; use mapping/Google directions; and take pictures and document issues. Sears has a “fanatical focus” on customer satisfaction and Net Promoter Scores. To date, Sears has increased truck productivity by 2.8
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