Supply Chain Game Changer

NOVEMBER 18, 2018

Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. They now make use of whichever channel they can get the best and swiftest help, be it through knowledge bases, live chat, website, social media, SMS, and email. The impact is significant.

Customer Service 58

Customer Service Omnichannel Supply Chain Design Software Waste Reduction 58

ShipBob

JULY 13, 2020

52% of consumers say positive customer service interaction(s) moved them to make more purchases. Interestingly, 58% of that 52% recommend companies that provide excellent customer care. Companies with a robust and seamless omnichannel approach to customer service retain 89% of their customers. Knowledge bases.

Resource Reduction 89

Resource Reduction Inventory Reduction Cost Reduction Strategies Customer Service 89

ShipBob

APRIL 30, 2023

An eye-popping 94% of customers say that positive customer service experiences make them more likely to buy again. This can lead to a frustrating customer experience and prevent shoppers from buying from your store again. But before you can improve your customer service quality, you need an objective way to measure it.

Customer Service 52

Customer Service Optimal Sourcing Procurement Analytics Optimization Software 52

Logistics Bureau

JULY 11, 2018

Their ability to perform with excellence exists only while supply and demand conditions remain stable—which is a rarity in today’s environment of globalisation and on-demand consumerism. BRICs Are Moving to Buying, Not Just Making. Supply chains that are too lean leave no room for error or change, and lack resilience.

Agile and Lean Supply Chain 84

Agile and Lean Supply Chain Supply Chain Design Software Supply Chain Software Trends 84