ShipBob

JULY 13, 2020

52% of consumers say positive customer service interaction(s) moved them to make more purchases. Interestingly, 58% of that 52% recommend companies that provide excellent customer care. Companies with a robust and seamless omnichannel approach to customer service retain 89% of their customers. Knowledge bases.

Resource Reduction 89

Resource Reduction Inventory Reduction Cost Reduction Strategies Customer Service 89

ShipBob

APRIL 30, 2023

An eye-popping 94% of customers say that positive customer service experiences make them more likely to buy again. This can lead to a frustrating customer experience and prevent shoppers from buying from your store again. Keeping a record of all customer information — address, payment info, recent orders, etc — across all tools.

Customer Service 52

Customer Service Optimal Sourcing Procurement Analytics Optimization Software 52

Logistics Bureau

JULY 11, 2018

Software is Eating Supply Chains. According to venture capitalist Marc Andreessen, “software is eating the world” and therefore eating supply chains with it. Business around the planet is increasingly dependent on IT and software applications. Software has eaten the world and supply chains with it. State of Play in 2018.

Agile and Lean Supply Chain 84

Agile and Lean Supply Chain Supply Chain Design Software Supply Chain Software Trends 84