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Handfield’s Supply Chain Analytics Predictions for 2014

Supply Chain View from the Field

I helped create the first North American chapter of BVL International in the Carolinas, and we hosted two meetings at Volvo in North Carolina and Thyssen-Krupp in South Carolina. Such providers understand domestic transportation issues, and can plan to develop long-term solutions to complex local distribution challenges.

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What Steph Curry and LeBron James Can Teach Us About Innovation

GlobalTranz

“You have to see this kid from Davidson,” said my friends who had brought me to a small college gym in Spartanburg, South Carolina, in 2008, as I watched a midseason college basketball game of little importance. These improvements often determine whether a manufacturer is competitive with its rivals across town or across the globe.

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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The response is a long sigh. Customer Service Failure.