article thumbnail

‘Best in Class’ Supply chain from a Road warrior perspective – Part 1

Kinaxis

Having spoken to many companies, peeked inside their organizations, and worked alongside them during countless supply chain initiatives, I’ve built myself a bit of a list of what it means and what it takes to be best-in-class. I nsight #2 – Your supply chain processes. Insight #3 – Your supply chain measurements.

article thumbnail

What Exactly Is Omnichannel 2.0 and How Is It Different?

Veridian Solutions

The current technology within omnichannel has led to inconsistencies and growing complexity, and instead of the iconic overarching and adoptive platform, many retailers have continued to use legacy systems through custom interfaces that lead to inefficiencies and integration problems, reports NCR.com. Download WhitePaper. Omnichannel 2.0

article thumbnail

Customers Want to Be Treated Royally

Enterra Insights

Toms ( @SarahEToms ), from the Wharton School of the University of Pennsylvania, most companies are deluding themselves about how customer-centric they really are. ” Mistake 3: Your metrics focus only on volume and cost. Instead, it focused on exciting and delighting its customers.”[2] ”[3].