2030 Customer Service Manufacturing Metrics 
Supply Chain Shaman
AUGUST 7, 2019
In my work with manufacturing companies recently, I am thinking a lot about the need for diagnostic testing. When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. Time For A Supply Chain Check-Up?
Supply Chain Shaman
FEBRUARY 25, 2016
Or is it the use of the Internet of Things to transform manufacturing or reduce issues with counterfeiting? This issue is that the orders have inherent order latency (The time for customer purchases to translate to manufacturing orders). The overarching theme is to Imagine Supply Chain 2030. Agile Supply Chain.
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Supply Chain Action Blog
AUGUST 26, 2018
The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Ava Ex Machina” , let’s take a moment and put this idea into some perspective. Detection of incidental challenges (e.g.
Supply Chain Action Blog
MARCH 21, 2019
The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Skynet” , let’s take a moment and put this idea into some perspective. Photo licensed through Shutterstock.
Supply Chain Action Blog
SEPTEMBER 7, 2018
The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Skynet” , let’s take a moment and put this idea into some perspective. Photo licensed through Shutterstock.
Supply Chain Action Blog
SEPTEMBER 7, 2018
The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Skynet” , let’s take a moment and put this idea into some perspective. Photo licensed through Shutterstock.
Supply Chain Shaman
AUGUST 21, 2016
The caller had prior experience with a major household products company and recently transitioned to a smaller, but global discrete manufacturer. For most companies, greater economy of scale is possible through the global management of procurement and transportation and local management of sales, manufacturing and customer service.
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