Customer Service Eliminating Excel in Purchasing Freight North America 
Supply Chain Shaman
JANUARY 8, 2014
. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Which metrics do you think matter to supply chain excellence? What have you learned?
Logistics Viewpoints
MARCH 6, 2023
GEON Performance Solutions purchases plastic pellets and add plastic compounders to make products of different strength, resilience, and flexibility. Ideally, IBP adds a stronger financial perspective to the process that in theory optimally balances customer service with profitability and even cash flow.
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Operations and Supply Chain Management
FEBRUARY 28, 2024
Swimsuits and dresses for weddings—you never buy just one,” says Joanie Demer, co-founder of Krazy Coupon Lady. People who buy portable generators during weather emergencies use them until the emergencies have ended, and then those go back too. Brick-and-mortar stores also allow shoppers to return unwanted purchases.
Supply Chain Opz
NOVEMBER 9, 2014
Reducing lead times from suppliers can help turn inventory faster, freeing up cash and ultimately satisfying customers. Misalignment of actions due to a poor relationship fit means the supplier has other, more important customers and the supplier''s actions will be influenced more by those customers than you.
Supply Chain Shaman
MARCH 21, 2022
The Normalcy Index calculated weekly by the Economist projects that North America is 67% of the way back to normalcy from COVID, but globally, it is lower at 50% with many flare-ups. Deaths in Hong Kong are at a record level as COVID outbreaks slow freight at Shenzhen and Qingdao ports in China. The impact was multi-faceted.
Freightera
JULY 20, 2022
Why Online Freight Marketplaces Such as Freightera Are the Way to Go. They don’t service that lane or they’re asking for a fortune. That’s why freight marketplaces exist. Why would I choose a freight marketplace (such as Freightera)? What about customer service? Tough, that same carrier can’t help you.
The Logistics & Supply Chain Management Society
JUNE 30, 2022
The experience stems from the ground up as an operator, then assuming global roles spanning Asia, Europe, and North America and the journey has been incredibly exciting and fulfilling. We organically manage TVS “Centres of Excellence” where we centralise processes and work that does not need to happen in our branch offices.
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