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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2]. ”[4].

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Customer Service Aided by Cognitive Technologies

Enterra Insights

Peters ( @tom_peters ), an author and business management practice expert, has stated, “It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! ” Investing in customer service.

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How Supply Chain Analytics Empower Digital Transformation

GlobalTranz

The result is improved customer service, but the real implications of supply chain analytics go much further. The proper use of supply chain analytics is crucial to digital.read More. The post How Supply Chain Analytics Empower Digital Transformation appeared first on Transportation Management Company | Cerasis.

Analytics 201
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Descriptive, Predictive and Prescriptive Analytics Explained

Logility

Here’s your two-minute guide to understanding and selecting the right descriptive, predictive and prescriptive analytics for use across your supply chain. Huge ROIs can be enjoyed as evidenced by companies that have optimized their supply chain, lowered operating costs, increased revenues, or improved their customer service and product mix.

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How to Package and Price Embedded Analytics

Just by embedding analytics, application owners can charge 24% more for their product. Brought to you by Logi Analytics. How much value could you add? This framework explains how application enhancements can extend your product offerings.

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Big Data, Analytics, and Industry 4.0

Enterra Insights

” Data and Advanced Analytics in Industry 4.0 Industry 4.0 Venkat Viswanathan ( @venkatlv ), Founder and Chairman of LatentView Analytics, explains, “There has been a lot of talk about the enormous potential and market opportunity for smart factories. .”[4] In fact, it already is.” begins with connectivity.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.

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Parts Town: An O2C Journey from Manual Processing to Digital Transformation

Speaker: Sarah Gibson, Platinum Operations Manager

Enhanced visibility into every order with real-time analytics and dashboards. Increased focus on customer service activities rather than data entry. Improved order processing speed and accuracy via machine learning. February 20, 2019 11.00 AM PST, 2.00 PM EST, 7.00