Customer Service Eliminating Excel in Purchasing Freight Metrics 
Supply Chain Shaman
FEBRUARY 18, 2021
Initially, the output was published to procurement to design strategic buying strategies. More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. Watermelon Metrics Don’t Drive The Right Results.
Supply Chain Shaman
JANUARY 8, 2014
. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Interview for Metrics That Matter. How do you define the metrics that matter?
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4WL Consulting
MARCH 17, 2016
Working with a managed transportation services provider (3PL) is an excellent way for shippers to improve their logistics operation and reduce costs. To help, here are 5 questions to ask when talking to prospective logistics services providers. What level of service can we expect? Do they have the buying power?
GlobalTranz
OCTOBER 20, 2017
White Glove Logistics Service Overcome Last Mile eCommerce Challenges. White glove service. If personalized service. It can include assembly and installation, furniture repair, pickups, and exchanges, reports Brian Straight of Freight Waves. Putting the Last Mile Logistics Picture Together.
GlobalTranz
JUNE 18, 2015
So, many suppliers utilize outside logistics management to ensure customers remain fully satisfied and continue to repeat purchasing. meaningful and accurate performance metrics. reputation for excellence in reverse logistical results. customer satisfaction. meaningful and accurate performance metrics.
SCMDOJO
JULY 24, 2023
It boasts excellent infrastructure, including well-connected harbors, well-educated people, and multilingual capabilities, making it an international logistics hotspot. While it possesses the buying power of a large corporation, NUNNER focuses on providing tailor-made solutions to its customers.
Supply Chain Shaman
SEPTEMBER 3, 2015
While I agree that companies need to right size inventory to maximize ROIC and improve customer service, there are many underlying decisions that I feel many companies do not make consciously. Cycle stock is the management of stock required to cycle through production runs and procurement buys effectively. My Insights.
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