Not So Happy Returns This Post-Holiday Season
Enterra Insights
DECEMBER 26, 2022
Before the age of e-commerce, department stores dutifully opened a special post-Christmas customer service section dedicated to handling returned products. Those customer service windows still exist; however, many after-holiday returns are now made via e-commerce channels. The staff at Wired magazine notes, “Everyone returns a gift or an impulse purchase now and then.
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