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There’s one sure-fire way to tell when someone has lived in Minneapolis long enough to be called a Minnesotan. Like visitors to the Mall of America, manufacturers looking to apply Lean principles start in the same place. Their “directory” is the 8 types of waste identified in Lean: Overproduction – Manufacturing more than is needed to fill customer orders. Each of these types of waste has at least one metric associated with it. . . Where to Start Your Lean Journey.

Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

Our supply chain involves a contract manufacturer, a third-party testing facility, warehouses to store inventory and a freighting company. For example, if my contract manufacturer is late with an order it can cause me to incur excess costs with the freighting and warehousing companies, respectively. John Moss @EnglishBlinds John Moss is the CEO of English Blinds , the manufacturers of bespoke window blinds and shades. Metrics such as Perfect Order Rate tell businesses a lot.

March 2019 Automation Hero: Kevin Skau of Design Ready Controls

EazyStock

About Kevin: Kevin Skau is the Chief Operating Officer of Design Ready Controls , a control panel manufacturer headquartered in Minneapolis, Minnesota – designing and manufacturing control panels for high-volume OEMs in a variety of industries. We have metrics and reports that notify us when parts are missing or causing a delay, and we are always chasing parts to complete jobs. Our manufacturing still relies heavily on hand tools and people.

March 2019 Automation Hero: Kevin Skau of Design Ready Controls

EazyStock

About Kevin: Kevin Skau is the Chief Operating Officer of Design Ready Controls , a control panel manufacturer headquartered in Minneapolis, Minnesota – designing and manufacturing control panels for high-volume OEMs in a variety of industries. We have metrics and reports that notify us when parts are missing or causing a delay, and we are always chasing parts to complete jobs. Our manufacturing still relies heavily on hand tools and people.