Is A Customer-Centric Strategy the Same as Demand-Driven? Outside-In?
Supply Chain Shaman
AUGUST 14, 2016
The use of unstructured text mining, and sentiment analysis, to understand and listen to customer responses to products and services in near real-time. Analysis of the relative costs to serve customers and a data-driven process to reduce and manage costs at specific customers. Economic Vision of Supply Chain 2030.
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