Remove Books Remove Customer Service Remove Freight Remove Manufacturing Procurement
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Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” My kitchen table is piled high with interviews for the upcoming book, Metrics That Matter.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Advanced planning evolved with a focus on modeling manufacturing constraints. Initially, the output was published to procurement to design strategic buying strategies. Procurement became an island–isolated from the demand signal except for MRP. Customer service is red. Over time, this changed. Next Steps.

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Blue Yonder is a Gartner® Magic Quadrant™ Leader 13 Years in a Row

BlueYonder

Constant Focus on Benefits Achieved Our TMS helps customers gain holistic benefits in customer service, sustainability, cost-to-serve, resource retention, and more. Sources: 1 Gartner, “Magic Quadrant for Transportation Management Systems,” Brock Johns, Oscar Sanchez Duran, Carly West, Manav Jain, 27 March 2024.

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Why Shipping Lead Time Matters in a Tight Freight Market

Zipline Logistics

But with freight conditions like those we have seen throughout most of 2020, building in additional lead time is an even more essential piece of your logistics operational puzzle. Building-in additional lead time in a tight freight market is crucial. On-time freight performance also increased to 99.27%. Efficiency improvements.

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Is Inventory Waste or an Asset?

Supply Chain Shaman

While I agree that companies need to right size inventory to maximize ROIC and improve customer service, there are many underlying decisions that I feel many companies do not make consciously. Cycle stock is the management of stock required to cycle through production runs and procurement buys effectively. My Insights.

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Seeing Supply Chain Visibility through Different Lenses

Bristlecone

It was the uncertainty of whether the product would be available that drove my purchase decision. New sources of revenue and increased staff productivity await logistics service providers. Distributors can create reliable sourcing networks and ensure responsive and scalable customer service.

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Wanted: Supply Chain Architects!

Supply Chain Shaman

Let me start with a true confession: I am a manufacturing gal. I relished the sound of a manufacturing line when I opened the door of the factory in the morning, and I liked managing inputs so that we could maximize outputs. Manufacturing is the foundation of my interest in supply chain management. It is now part of my DNA.