Customer Service Freight Manufacturing Procurement North America 
Supply Chain Shaman
MARCH 21, 2022
” Corporations serve international markets, and the source of rare minerals (so critical for the evolution of the green supply chain) is primarily Asia. Others argue the demise of global sourcing; might I add caution? Deaths in Hong Kong are at a record level as COVID outbreaks slow freight at Shenzhen and Qingdao ports in China.
Logistics Viewpoints
JUNE 26, 2023
For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.
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BlueYonder
APRIL 2, 2024
Constant Focus on Benefits Achieved Our TMS helps customers gain holistic benefits in customer service, sustainability, cost-to-serve, resource retention, and more. Sources: 1 Gartner, “Magic Quadrant for Transportation Management Systems,” Brock Johns, Oscar Sanchez Duran, Carly West, Manav Jain, 27 March 2024.
The Logistics & Supply Chain Management Society
JUNE 30, 2022
The experience stems from the ground up as an operator, then assuming global roles spanning Asia, Europe, and North America and the journey has been incredibly exciting and fulfilling. We managed the supply chain for China’s largest manufacturer with close to US$500m in logistics spend. This is in a position to shift again.
Supply Chain Shaman
JANUARY 8, 2014
. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” I have come across customer service metrics and fulfillment metrics that overstate performance.
Talking Logistics
OCTOBER 19, 2018
Passport, a customer service company focused on shipping, has raised $3 million in seed funding (TechCrunch). BluJay Acquires Italian Customs Solution Provider, ERA System. This week, Uber Freight announced a similar solution called Powerloop. Anheuser-Busch is one of Uber’s first customers.
Logistics Viewpoints
MARCH 6, 2023
GEON Performance Solutions purchases plastic pellets and add plastic compounders to make products of different strength, resilience, and flexibility. Ideally, IBP adds a stronger financial perspective to the process that in theory optimally balances customer service with profitability and even cash flow. Dean Sorenson concurs.
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