The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .

Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. We have warehousing solutions, network optimization solutions, financial solutions, enterprise resource planning solutions, etc. The driver – that which causes the changes – is customer service.

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FMCG SKU Proliferation: How this affects your Customer Service

Enchange Supply Chain Consultancy

Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels.

Lean Warehousing

LeanCor

Lean Warehousing – From Paradox to Operational Excellence. Before we start talking about Lean Warehousing, can you tell us a little bit about LeanCor Supply Chain Group? We want to help our customers succeed in their quest for lean and operational excellence.

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Better Customer Service (and More) Through Exception Management

ModusLink Corporation

The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation

Does Your Warehouse Need Voice?

Supply Chain Shaman

A warehouse is not a warehouse and a supply chain is not a supply chain. As complexity increases, manufacturers and distributors are seeking new ways to optimize customer service requirements and stem rising labor costs. One of these options is voice-directed warehousing.

A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Tracking locations of goods in the warehouse.

About Warehousing

Logistics Bureau

What’s the definition of warehousing and warehouse? Well, I asked Colin Airdrie, one of our warehousing experts, exactly that question! The Warehouse Defined. In that sense, we can use the words “warehouse” and “distribution centre” interchangeably. Warehouse

Supply Chain Agenda of Pierre Mille, VP Group Planning & Customer Service Excellence at Carlsberg Group

Supply Chain Movement

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

warehouse will be added to The Scotts Miracle-Gro Company’s operation in Lebanon, Conn. to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. A new 100,000-sq.

Secret Benefits of Warehouse Management System

Vinculum

Most of the growing enterprises have a separate team of professionals specialised in logistics to look after the warehouses so that the demand and supply balance is maintained in favour of the organisation and funds can be saved by creating accurate products. Improved Customer Service.

Warehouse Management Systems: The What, Why and How

Vinculum

Warehouse management essentially refers to the monitoring, control, and optimization of complex warehouse and distribution systems. Regardless of warehouse size and scope, it’s necessary for warehouse managers and operators to be on top of their business.

Warehouse & Distribution Center Management: 5 Tips for Success

Cerasis

Today, Carl writes about his 5 tips for success Warehouse and Distribution center management. Every day, new warehousing and wholesale supplier businesses are opening their doors, and plenty more are on their way out because they can’t keep up in a competitive economy. In order to maintain a successful distribution center in this business environment, you have to run an efficient operation in which you are constantly moving product and satisfying your customers.

Freight Forwarding And Digital Customer Service Five Years From Now

Freightos

Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Option 3: Low Logistics Service Automation.

Humanless Warehousing: Tips to Prepare for a Robot-Driven Future

Veridian Solutions

Mujin, a Tokyo-based company, has developed and deployed the first fully automated, humanless warehousing robotic systems, reports CNBC. Unfortunately, significant challenges continue to plague the idea of humanless warehousing, yet the benefits of automation and robotics must not be ignored.

Warehouse Management Systems and Gold Standard Customer Service

SphereWMS

Sit back for a minute and reflect on the last time you interacted with Customer Service. Maybe it was a call to your work’s IT help desk or heaven forbid it was the ever dreaded phone call to your cable or internet service provider.

Warehousing, the Rise of IT, Automation, and Now… Robotics

Logistics Bureau

From a simple place to stock goods, warehouses have developed in many ways—function and form included. Affected by changes in production, procurement and distribution methods, warehousing has continually been pushed and pulled in different directions. Just-in-time techniques have led to more products arriving directly from manufacturing to the end-customer, shrinking warehouse use. Where to Do Your Warehousing. Who Will Do Your Warehousing?

26 warehouse pros reveal the most important factors to consider when moving to an automated warehouse

6 River Systems

As warehouses embrace technology to optimize the supply chain and reduce fulfillment costs , many companies are considering making the move to an automated warehouse. That said, there are many factors to consider when moving to an automated warehouse. Warehouse Automation

Real-World Scenario: Best Practices for Warehouse Contracts: Part One

Cerasis

When it comes to the logistics industry, whether it's transportation management contracts or warehouse contracts, there are a million moving parts, and as many questions. In the below is a real world example of a consultant coming to a third party logistics company with the goal of choosing a warehouse and 3pl provider. Currently they incur a annual spend of USD 380-420 Million for their warehousing needs, of which ~60% spend is for brand new six warehouses (average space of 1.5

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Logistics Outsource Tendering in CEE - Top 7 Hazards

Enchange Supply Chain Consultancy

This process can be straight forward but a little extra care and knowledge will ensure you achieve the best warehousing and/or transport solution for your business. Customer service Logistics Service Provider Supply Chain Cost Reduction Transportation 3PL

Functions of a Warehouse Management System – All You Need to Know

Vinculum

One of the key innovations that have transformed the logistics industry is the launch of warehouse management systems. So, what is a warehouse management system? Functions of a warehouse management system. Besides, it plays a pivotal role in warehouse space optimization.

Benefits of Using Logistics Service Providers in Warehouses

Vinculum

Warehouse spaces are vast spaces or facilities where businesses can store large amounts of goods, products, and items, which all have costs associated with the company. Warehouses require so many criteria, such as large spaces, ventilation, lighting, and such. Improved Customer Service.

Warehouse Cost Savings: 5 Key Areas of Focus and 13 Practical Objectives

Cerasis

A Director of Operations, Warehouse Director or Manager, or even the Director of Supply Chain or Logistics, are always in the pursuit of continuous improvement as well as warehouse cost savings in both time and money. In today's modern society, often, the stop gap in efficient productivity in your warehouse is typically one of two things: bad process & getting caught up in the weeds of tactics. 5 Key Areas to Focus on in the Pursuit of Warehouse Cost Savings.

What Is an Omnichannel Warehouse?

Cerasis

An omnichannel warehouse is different from a traditional warehouse in that it handles incoming orders from online, brick-and-mortar, and all other possible channels. Therefore, an omnichannel warehouse is the only solution. The post What Is an Omnichannel Warehouse?

Why Safety Stock Is So Important to Your Supply Chain

Demand Solutions

It increases the chances that you'll meet your customer service levels consistently. How can you make sure your most important customers always get the key items they need? Of course, the "correct amount" is not the same for all items and all customers.

A Beer Distributor Leverages the Industrial Internet of Things to Improve Customer Service and Operations

Logistics Viewpoints

Food & Beverage Industry Logistics Technologies Mobile Technologies Warehouse Management Systems

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

How To Find a Great Freight Forwarder

The Logistics of Logistics

If you need to use multiple modes of transportation, seek a freight forwarder who offers all services. Warehousing. For the ultimate supply chain management, the top freight forwarders provide warehousing options. These options should feature robust warehouse space across the nation, including pick and pack fulfillment services. See if the freight forwarder also offers services from ocean freight carriers. Customer Service.

The Integrated Workforce in the Warehouse

Supply Chain Nation

Work in the warehouse is changing rapidly. Fulfilling e-commerce demand direct to consumers, shipping smaller, more frequent orders to customers, and integrating robotics and advanced automation mean there is no more “business as usual.” At the same time, the warehouse workforce is also changing. With the changing fulfillment requirements in the warehouse coupled with the changing needs of the workforce, today’s distribution managers must perform four jobs simultaneously.

The Integrated Workforce in the Warehouse

Supply Chain Nation

Work in the warehouse is changing rapidly. Fulfilling e-commerce demand direct to consumers, shipping smaller, more frequent orders to customers, and integrating robotics and advanced automation mean there is no more “business as usual.”

23 warehouse pros reveal the best ways for warehouses to control & reduce fulfillment costs

6 River Systems

Every warehouse strives for efficient order fulfillment. There are many factors that can impact costs, from warehouse replenishment practices to the warehouse equipment deployed to support the fulfillment process. ” Meet Our Panel of Warehouse Pros: Nate Masterson.

How To Find a Great Freight Forwarder

The Logistics of Logistics

If you need to use multiple modes of transportation, seek a freight forwarder who offers all services. Warehousing. For the ultimate supply chain management, the top freight forwarders provide warehousing options. These options should feature robust warehouse space across the nation, including pick and pack fulfillment services. See if the freight forwarder also offers services from ocean freight carriers. Customer Service.

A Day in the Life: Warehouse Operations Manager

3PL Insights

The warehouse operations manager oversees all activities in the warehouse on a daily basis. Day to Day: Every day is different for a warehouse operations manager. As new customers are onboarded and shipments entering and exiting the facility, each day’s goals will vary.

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Key Factors to Consider When Planning and Designing Warehouses

Logistics Bureau

Planning a Warehouse Network and Design: Key Factors to Consider. In this post, I’d like to talk about the key factors that will impact on the optimum facility network and design required to meet your warehousing or storage requirements. Some Tips for Multi-Warehouse Network Planning.

Food Industry Delivery Trends!

Supply Chain Game Changer

It’s never been easier for food companies to reach their customers. While this tactic expands the chains’s geographic reach and pool of potential customers, it also means that a significant chunk of their delivery operations are not under their control anymore. Subscribe Here!

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