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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. A customer-centric supply chain is easier to say than implement.

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This Week in Logistics News (May 20 – 26)

Logistics Viewpoints

store operations by 9 percent over the past year, slashing hundreds of millions of dollars of goods from their balance sheets and suggesting space is opening up in their jammed supply chains. Target has been testing high-capacity van routes at Dallas and Minneapolis sortation centers. across the EU, and in China.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

Supply chain management is a multi-faceted process with many stakeholders and even more moving parts. New technology aims to make the supply chain more efficient, yet investing in the wrong technology further complicates productivity while hindering profitability. Here’s some research on this topic.

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Ripped from the Headlines: More Supply Chain Trends in the News

Talking Logistics

Lingerie maker Victoria’s Secret looks to uncover supply chain issues (Reuters) and Target invests in Minneapolis start-up that helps retailers monitor supply chains (StarTribune). In today’s “Ripped from the Headlines” segment, I revisit these predictions through the lens of recent news articles.

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Target Hires New Inventory Management Leader to Revamp Supply Chain

RFgen

According to a company press release, the big-name retail chain recently added Benjamin Cook , the former logistics and supply chain head at Apple, to its team. Cook’s first day was on July 24, 2016 in Minneapolis at the company’s headquarters. His experience makes him well qualified for the job.

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Target Hires New Inventory Management Leader to Revamp Supply Chain

RFgen

According to a company press release, the big-name retail chain recently added Benjamin Cook , the former logistics and supply chain head at Apple, to its team. Cook’s first day was on July 24, 2016 in Minneapolis at the company’s headquarters. His experience makes him well qualified for the job.

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Jaro Caban: “Establishing S&OP is a challenging journey”

Supply Chain Movement

Nine questions about the topics on the supply chain agenda of a supply chain professional. By Helen Armstong (Supply Chain Movement). It consolidated Cargill’s global animal feed production and strengthened its internal supply chain capacity for food production and processing.

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