ToolsGroup

6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Today, there’s little reason for customers to stick with a company if they are not satisfied. Competition is intense. There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you?

The 2022 Chlorine Shortage: Another Year of Poolmageddon

ToolsGroup

Temperatures are rising and people are getting sweaty. We’re inching toward the time of year when sweltering heat can only be quenched by one experience–a dunk in a cool, crisp, clean swimming pool.

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Global Study Reveals 52% of Vital Digital Supply Chain Transformation Efforts Hamstrung by Skills and Labor Crunch

ToolsGroup

Leaders surveyed in third annual ToolsGroup and CSCMP report are “extremely concerned” about external supply chain threats but lack people to make transformation succeed.

Nespresso Optimizes Orders and Inventory with End-to-End Digital Supply Chain Planning

ToolsGroup

The name Nespresso conjures images of rounded coffee capsules and luxury brewing machines for caffeine lovers worldwide. But there’s much more than expert coffee roasting and craftsmanship behind this iconic company’s success. Nespresso’s complex coffee supply chain.

Gartner on Choosing the Right Supply Chain Visibility Platform for Your Business

Supply Chain Visibility is critical to success in today’s market, but how do you ensure that you choose the right platform? Gartner rates 11 visibility platforms on 100+ capabilities to help you make the best decision for your business. Download the report!

The 2022 Chicken Shortage: What the Cluck is Going On?

ToolsGroup

By this stage in the pandemic, most of us have felt the effects of a globally disrupted supply chain and inventory shortages in some way or another. We all have that one item that keeps disappearing from our local market. For me, it’s Coke Zero and mango mochi.

What is Capacity Planning? Supply Chain Planning’s Feng Shui Strategy for Success

ToolsGroup

In a vacuum, we all know how supply chain planning works. You ensure supply meets demand across a multitude of factors, including market demand, internal and external forces, and your own ability to manage the chaos.

What is Vertical Integration? And Is It Right for Your Business?

ToolsGroup

Vertical integration is like getting bangs. Some people can really pull them off. Some people can’t.

Amazon Prime’s Price Increase: What it Means for Retail (And Why I’m Rethinking My Subscription)

ToolsGroup

Oh Amazon. Once upon a time, you brought me so much joy. While some orders still delight, a few recent purchases have left me faltering when it comes to your customer experience. And now, you’ve decided to raise the price of my Prime subscription.

2021 Supply Chain Challenges: The Top 5 Lessons Learned + Tips from 11 Industry Experts

ToolsGroup

Amongst the issues faced by both businesses and consumers in 2021, supply chain shortages – and the resulting challenges – held strong in the headlines throughout the year.

How to Achieve True Net-Zero Emissions: An Action Plan for Supply Chain Leaders

To achieve sustainability, many firms set lofty net-zero emissions goals. However, meeting them is easier said than done. This GEP whitepaper shows why supply shain leaders should take steps now, and offers an action plan for moving forward.

Gartner Supply Chain Symposium 2022 Highlights

ToolsGroup

The 2022 Gartner Supply Chain Symposium is back to its pre-pandemic glory, if the crowds and session lineup were any indication.

NRF 2022: 4 Big Session Themes from Retail’s Big Show

ToolsGroup

In a bold move which bore resemblance to the fighting spirit of the retail industry as a whole these past two years, the National Retail Federation (NRF) Big Show 2022 went ahead as planned in New York City despite rising COVID cases and reduced attendance.

7 Ways Businesses Can Manage Supply Chain Shortages in 2021

ToolsGroup

As we head into the holiday season, supply delays, logistics constraints and inflation are looming over shoppers and retailers—and the manufacturers and distributors who keep them in supply.

ToolsGroup Acquires Mi9 Retail’s Demand Management Business

ToolsGroup

Mi9 Retail’s Demand Management business was formerly known as JustEnough Software. Combined company gives retailers a powerful new technology arsenal to efficiently improve product availability under constrained supply and outperform the competition.

Using Technology & Strategy to Build a More Resilient Supply Chain

Speaker: Tom Coughlin, President at Coughlin Associates, Inc.

The pandemic has made companies acutely aware of the interdependence of supply chains, with reliance on multiple suppliers to produce crucial components of finished products. One of the consequences will be the growth of more local content in products, and that will require the use of new technologies. In this webinar, learn how to navigate the ways technology working with humans will transform the way products are made and distributed.

ToolsGroup Acquires Onera to Extend Retail Platform from Planning to Execution

ToolsGroup

Solutions enable real-time inventory availability and fulfillment optimization for retailers.

100+ Supply Chain Crisis Statistics: Raw Materials, Covid-19, Labor Shortages, and More

ToolsGroup

Will the supply chain ever catch a break? While the industry continues to be rocked by world events, uncertainty has become the new normal.

Here’s How to Measure Inventory Health

ToolsGroup

Looking for a relatively quick way to measure inventory health? “It It all starts with a demand-driven approach,” says Gerrott Faulkingham, director of solution engineering at ToolsGroup.

Joseph Shamir to Retire as ToolsGroup CEO; Inna Kuznetsova Named Successor

ToolsGroup

BOSTON (May 31, 2022) – ToolsGroup , a global leader in supply chain planning and optimization software, announced today that Joe (Yossi) Shamir will retire from his role as CEO. Inna Kuznetsova, formerly CEO of 1010data, will be his successor.

Gartner's Market Guide for Data Analytics and Intelligence Platforms in Supply Chain

The data analytics and intelligence markets are evolving, and supply chain leaders are struggling to keep up. This research offers an overview of the market conditions and provides a list of representative vendors with platform-based solutions for supply chain.

Three Tips for Building an Agile CPG Supply Chain

ToolsGroup

On the surface, it seems like the consumer packaged goods (CPG) industry performed better than most during the COVID pandemic. Consumer goods e-commerce sales for example increased 91% year over year according to a NielsenIQ analysis.

Three Things Telecom Supply Chains of the Future Need to Do Now

ToolsGroup

The telecommunications industry has become so highly commoditized that customers perceive only marginal differences in products and prices among the various market players. Want to have a winning telecom supply chain?

Get Started Using Machine Learning for New Product Forecasting

ToolsGroup

New product introductions (NPI) are critical to any company’s success, but many of them never become household names. In fact, it’s estimated that up to 80 percent of new product launches in the consumer packaged goods (CPG) industry fail.

How Supply Chain Optimization Enhances Your Strategic Business Plan

ToolsGroup

Most successful companies complete annual strategic business plans in order to identify and execute upon growth opportunities. Likewise, many growth-oriented companies employ supply chain planning (SCP) software to facilitate their growth and improve efficiency and customer service.

New Research: The State of Supply Chain Network Design in 2022

This report explores how the state of supply chain network design has changed – including how the tools, maturity models, and market demands are transforming the network design practice.

What Caused the Baby Formula Shortage + 7 Ways Consumers and Companies are Coping

ToolsGroup

When it comes to defining “the essentials,” few products are as vital as baby formula. In the face of baby formula shortages, parents who depend on it are currently facing challenges full of anger, frustration, and tears.

Your Demand Forecast Is Wrong. Here’s How to Fix It.

ToolsGroup

If you were still using a computer or a telephone from the 1960s today, you’d get some strange looks, to say the least.

Survey Reveals an Inflection Point in Supply Chain Digital Transformation

ToolsGroup

The Council for Supply Chain Management Professionals (CSCMP) and ToolsGroup surveyed more than 200 supply chain professionals around the world on the state of supply chain digital transformation in planning. This blog post highlights some of the key findings.

Survey 244

Planning to Win: Optimizing Inventory to Meet Business Objectives

ToolsGroup

Who wouldn’t want their supply chain to be “optimized,” right? Optimization is peak efficiency, using the perfect balance of inventory and resources to service customer demand without incurring any unnecessary costs or waste.

8 Questions to Rate Supply Chain Platform Needs and Capabilities

There have been many investments in supply chain technologies, but the ability of vendors to enable orchestration differs, making the buying decision complex. TadaNow offers critical questions to ask when evaluating supply chain platforms.

For Distributors, Mitigating Supply Uncertainty Begins with a Better Forecast

ToolsGroup

Distribution industry supply chains have always been squeezed between manufacturers and their customers; facing increased competitive threats, escalating SKU counts, and expanding ecommerce. Today distributors are navigating increasingly unpredictable supplier lead times and availability.

2022 Forecast: Supply Chains Become Critical Infrastructure

ToolsGroup

Let’s kick off 2022 with a little thought experiment… What’s a problem affecting every nation on earth? One that many people and organizations are talking about but few are acting upon? One that’s difficult to contemplate yet fundamental to the very progress of civilization?

The 2022 Labor Shortage: 4 Concrete Tactics to Combat Employee Turnover and Source Staff

ToolsGroup

The dreaded labor shortage. Whatever industry you’re in, you’re probably facing a swell of attrition, as 41% of the global workforce considers quitting. That thought keeping you up at night? Wondering what you can do about it? I’ve got you covered.

Do You Have What It Takes to Be a Supply Chain “Pro to Know”?

ToolsGroup

Global organizations are wrestling with big, strategic change initiatives in a volatile macroeconomy blighted by years of pandemic and now facing wartime disruptions.

8 Supply Chain Technology Trends for 2022 and Beyond

Supply chain visibility, collaboration, and orchestration are now the top priority for executives. TadaNow has put together eight supply chain technology trends to incorporate into your supply chain strategy for the remainder of 2022 and beyond.