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Is Omnichannel Dead? Of Course Not…However, the Focus Is Now on Customer Experience in Omnichannel

GlobalTranz

Omnichannel has been a go-to plan for retailers since 2008, but it is changing. Omnichannel, as a word and strategy in retail, is shifting. So, Omnichannel Is Not Dead? Omnichannel is more of a misnomer now. Omnichannel is shopping. Omnichannel is just business. Download white paper. Not exactly.

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Surviving an Economic Downturn in the Retail Sector

Enterra Insights

Although the economy has proved remarkably resilient, there are so many unknowns at play that no one can predict what future economic conditions might be. Having said that, few if any economists are predicting a bright, short-term future. She explains, “There are signs that shoppers may be running out of gas. .”[3]

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Customer Experience and the Human Touch

Enterra Insights

Being present across all channels means having a digital presence and Tranquill insists, “Omnichannel analytics are indispensable for today’s care centers and marketing operations.” People (and our purchasing decisions!) … Luckily, these days, you don’t have to gather such information manually. .

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Will 2017 Drive a Higher TMS Adoption for Small to Mid-Sized Shippers?

GlobalTranz

Historical Data on TMS Adoption May Be Lower Than Reported. In 2008, statistics involving TMS adoption rates ranged from 20 to 30 percent. Meanwhile, 2008 was a time when the deployment of cloud-based technologies was in infancy, so some companies may not have understood survey questions and their applicability to existing operations.

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3PL Logistics Companies Up Services to Continue to Meet the Needs of Shippers

GlobalTranz

When the housing market collapsed in 2008 , the US and global economies went into a tailspin. Predictive analytics , which identify the intrinsic inefficiencies in simple processes that did not warrant in-depth review in response to the Great Recession. Consequently, 3PL Logistics Companies must expand their services.

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How Consumer Behavior is Changing

Enterra Insights

He drew that conclusion from recent surveys and an interview with Shalabh Shalabh, Chief Growth Officer at LatentView Analytics. Despite the disruption of major global events in the 21st century — 9/11, the Iraq invasion, the financial crisis of 2008 and the Arab spring afterwards — the difference is that those all had regional epicenters.”[4]

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6 Manufacturing Trends to Watch Out for in 2016

GlobalTranz

A recent report by Frost & Sullivan, “The Future of Parts and Service Retailing in the Automotive Aftermarket” , predicts that by 2025, 10 to 15 percent of all global parts sales will be made online. Advanced Analytics Continue to Get a Bigger Plate at the Manufacturing Dinner Table.