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Is Omnichannel Dead? Of Course Not…However, the Focus Is Now on Customer Experience in Omnichannel

GlobalTranz

Omnichannel has been a go-to plan for retailers since 2008, but it is changing. Omnichannel, as a word and strategy in retail, is shifting. So, Omnichannel Is Not Dead? Omnichannel is more of a misnomer now. Omnichannel is shopping. Omnichannel is just business. Download white paper. Not exactly.

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Surviving an Economic Downturn in the Retail Sector

Enterra Insights

Although the economy has proved remarkably resilient, there are so many unknowns at play that no one can predict what future economic conditions might be. Having said that, few if any economists are predicting a bright, short-term future. She explains, “There are signs that shoppers may be running out of gas. .”[3]

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Customer Experience and the Human Touch

Enterra Insights

Being present across all channels means having a digital presence and Tranquill insists, “Omnichannel analytics are indispensable for today’s care centers and marketing operations.” People (and our purchasing decisions!) He explains, “[Technology solutions are] only as powerful as the humans who use them.

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Will 2017 Drive a Higher TMS Adoption for Small to Mid-Sized Shippers?

GlobalTranz

Historical Data on TMS Adoption May Be Lower Than Reported. In 2008, statistics involving TMS adoption rates ranged from 20 to 30 percent. Meanwhile, 2008 was a time when the deployment of cloud-based technologies was in infancy, so some companies may not have understood survey questions and their applicability to existing operations.

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How Consumer Behavior is Changing

Enterra Insights

He drew that conclusion from recent surveys and an interview with Shalabh Shalabh, Chief Growth Officer at LatentView Analytics. At Enterra Solutions ® we found ourselves supporting clients faced with lots of questions about consumer behavior. Drenik believes we are beginning to see a crystallization of consumer behavior.

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3PL Logistics Companies Up Services to Continue to Meet the Needs of Shippers

GlobalTranz

When the housing market collapsed in 2008 , the US and global economies went into a tailspin. However, the economy is on the mend, and the need for immediate cost savings and lean solutions is starting to take the backburner to how 3PL Logistics Companies could benefit shippers through long-term relationships.

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6 Manufacturing Trends to Watch Out for in 2016

GlobalTranz

Manufacturers will seek custom (or specifically tailored) e-commerce solutions. A recent report by Frost & Sullivan, “The Future of Parts and Service Retailing in the Automotive Aftermarket” , predicts that by 2025, 10 to 15 percent of all global parts sales will be made online.