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Is Omnichannel Dead? Of Course Not…However, the Focus Is Now on Customer Experience in Omnichannel

GlobalTranz

Omnichannel has been a go-to plan for retailers since 2008, but it is changing. Omnichannel, as a word and strategy in retail, is shifting. So, Omnichannel Is Not Dead? Omnichannel is more of a misnomer now. Omnichannel is shopping. Omnichannel is just business. Download white paper. Not exactly.

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Surviving an Economic Downturn in the Retail Sector

Enterra Insights

But for anyone harking back to the last major recession in 2008, the stakes are far different this time around for consumers and retailers.”[4] ”[4] On a more positive note, Lacy points out that retailers are better equipped to deal with a downturn than they were in 2008. The reason, she explains, is digital technology.

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Customer Experience and the Human Touch

Enterra Insights

Being present across all channels means having a digital presence and Tranquill insists, “Omnichannel analytics are indispensable for today’s care centers and marketing operations.” People (and our purchasing decisions!) He explains, “[Technology solutions are] only as powerful as the humans who use them.

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Will 2017 Drive a Higher TMS Adoption for Small to Mid-Sized Shippers?

GlobalTranz

In 2008, statistics involving TMS adoption rates ranged from 20 to 30 percent. Meanwhile, 2008 was a time when the deployment of cloud-based technologies was in infancy, so some companies may not have understood survey questions and their applicability to existing operations. Thus, implementing a TMS becomes the natural solution.

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How Consumer Behavior is Changing

Enterra Insights

We’re seeing accelerated usage of omnichannel retail, pickup and home delivery is prospering, social influencers are growing in importance as is live eCommerce, subscription services are on the rise, and there’s a growing desire for smart ‘touchless’ solutions.” ” Footnotes. [1]

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3PL Logistics Companies Up Services to Continue to Meet the Needs of Shippers

GlobalTranz

When the housing market collapsed in 2008 , the US and global economies went into a tailspin. However, the economy is on the mend, and the need for immediate cost savings and lean solutions is starting to take the backburner to how 3PL Logistics Companies could benefit shippers through long-term relationships. They get damaged.

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6 Manufacturing Trends to Watch Out for in 2016

GlobalTranz

Manufacturers will seek custom (or specifically tailored) e-commerce solutions. The hindrance for manufacturers in the past was having a system in place to handle opening up to multi-channel or even omnichannel sales. Between 2005 and 2008, the average annual number of robots sold was about 115,000 units. Forecasting Demand.