ToolsGroup-IHL Group 2022 Retail Inventory Study Shows Diminishing Customer Loyalty Due to Out-of-Stock Concerns
ToolsGroup
SEPTEMBER 29, 2022
The survey report: How Retailers Win Customer Loyalty in an Omnichannel World tracks the change in U.S. Key findings include: Across sectors such as specialty apparel, mass merchants, department stores, home décor, electronics, and home improvement, the percentage of consumers decreasing trust in retailers to be in stock ranges from 28-36%.
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