article thumbnail

Retail Logistics relies on Omnimodal TMS for Omnichannel Customer Service

MercuryGate

The post Retail Logistics relies on Omnimodal TMS for Omnichannel Customer Service appeared first on MercuryGate International. The answer lies in your transportation management system.

article thumbnail

Cognitive Technologies are Enhancing Customer Service

Enterra Insights

It was also the period during which omnichannel took off, becoming a dire necessity.”[1]. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. As Minkow notes, omnichannel operations are now table-stakes for most retailers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways an Omnichannel Supply Chain Strategy Can Improve Customer Experience

GlobalTranz

The importance of an omnichannel supply chain strategy cannot be overstated. According to Randy Strang of Supply Chain 24/7, a survey of the most important parts of a shopping experience found customers’ expectations are more than meets the eye. What’s Wrong With Omnichannel Supply Chain Strategy and Customer Service?

article thumbnail

Implementing Omnichannel: How to Get Your Supply Chain Ready to Go Omnichannel

GlobalTranz

Omnichannel has been a buzzword in supply-chain circles for several years, but retailers that have invested in implementing omnichannel strategies have shown less than superior results, says Steve Dennis via Forbes. These problems show weaknesses and overlooked concerns when implementing omnichannel supply chain strategies.

article thumbnail

Customer Service Aided by Cognitive Technologies

Enterra Insights

Peters ( @tom_peters ), an author and business management practice expert, has stated, “It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! ” Investing in customer service.

article thumbnail

5 Best Practices in Omnichannel Customer Service!

Supply Chain Game Changer

Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Understand your customer’s most preferred channels. First, understand where your customer are.

article thumbnail

What Exactly Is Omnichannel 2.0 and How Is It Different?

GlobalTranz

Omnichannel is a term frequently used in today’s modern supply chain management. Omnichannel capability is associated with getting product to the customer in any possible fashion, that is convenient for the customer. Supply chain leaders need to understand omnichannel 2.0 What Exactly Is Omnichannel 2.0,