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Dreams on Home Delivery Excellence: It Begins and Ends with Customer Experience

Talking Logistics

As McCarthy put it, after a customer buys a bed, it’s his responsibility “to make sure we deliver it to their home brilliantly.” One key trend he pointed to is the growth in mobile transactions. Of course, e-commerce is creating new home delivery challenges and opportunities, which McCarthy discusses in the clip below.

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Value-Based Purchasing in Healthcare Explained

Precoro

Yet there’s a proactive approach that addresses the high cost of healthcare: value-based purchasing (VBP). VBP also improves patient satisfaction by fostering greater collaboration among healthcare providers and making the patient experience one of the key evaluation metrics for hospitals.

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2018: What Will It Look Like?

Supply Chain Insights

For the purposes of clarity, in this article, the term digital supply chain is the transformation of the atoms and electrons within the supply chain to unleash new levels of value. Here are my predictions for 2018: Supply Chain Excellence as We Know It Is Redefined. It feels a bit like tulip mania. Confluence of Technologies.

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Building Outside-In Processes

Supply Chain Shaman

While traditional supply chain processes evolved from functional excellence definitions for source, make and deliver from the inside-out; to make the digital pivot and become more market-driven, companies need to define new supply chain processes outside-in. How can you use electronic payment methods to get better terms? Customization?

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Throwing Down the Gauntlet

Supply Chain Shaman

I want to be part of the evolution that helps leaders to redefine strategies based on the changing physics, electronics and capabilities in value networks. I think about this discussion with Keith often as I work on the Supply Chain Index and edit the chapters of Metrics That Matter. High-Tech and Electronic Supply Networks.

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Reverse Logistics: What is it, and Why is it So Important?

Unleashed

Reverse logistics is the process of goods returning to their point of origin – back from the purchaser to the manufacturer or supplier. Read more: The 10 inventory management trends to watch for in 2022 Reverse logistics is another name for a backwards supply chain What steps make up the reverse logistics process?

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Is A Customer-Centric Strategy the Same as Demand-Driven? Outside-In?

Supply Chain Shaman

The network senses, translates, and orchestrates market changes (buy- and sell-side markets) bidirectionally with near real-time data to align sell, deliver, make and sourcing organizations outside-in. They are the most prevalent in the consumer electronics industry. Customer-Centric Supply Chain Processes. The Building Blocks.