Dreams on Home Delivery Excellence: It Begins and Ends with Customer Experience
Talking Logistics
OCTOBER 5, 2016
As McCarthy put it, after a customer buys a bed, it’s his responsibility “to make sure we deliver it to their home brilliantly.” One key trend he pointed to is the growth in mobile transactions. Of course, e-commerce is creating new home delivery challenges and opportunities, which McCarthy discusses in the clip below.
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