Enterra Insights

JULY 8, 2021

Today, with more consumers than ever taking the digital path to purchase, customer service is often an on-line-only experience. Neil Murphy, Global Vice President at ABBYY, writes, “Automation has helped to drive business operations, but consumer-facing processes rarely meet our expectations. ”[1].

Supply Chain Planning Software 130

Supply Chain Planning Software Modeling Software Supply Chain Software Procurement Solutions 130

OptiProERP

JANUARY 17, 2023

Suppliers can log into a portal to see purchase orders at any time, and the supply chain module can monitor how suppliers are performing. Manufacturers in medical device or defense industries, have to meet stricter standards and quality becomes even more critical. They can provide multiple perspectives, and can export to Excel.

Manufacturing Procurement 52

Manufacturing Procurement Supply Chain Planning Software Manufacturing Negotiating Skills 52

Precoro

OCTOBER 6, 2022

Nowadays, procurement departments not only focus on the day-to-day buying operations but also search for the most efficient ways to go about them. Thorough analysis allows procurement professionals to surface, visualize, and present purchasing patterns, which are then evaluated by the stakeholders. From whom are we buying?

Manufacturing Procurement 98

Manufacturing Procurement Procurement Solutions Procurement Analytics Pricing Training 98

Precoro

DECEMBER 5, 2022

Your team should have an excellent understanding of the goals you plan to achieve by implementing ERP software. Scheduling regular update meetings to inform people of the project status and resolve issues. Collecting feedback will also help guide the ERP implementation so that the system can meet real user needs.

Supply Chain Planning Software 52

Supply Chain Planning Software Optimal Sourcing Procurement Solutions Optimization Software 52

Supply Chain Movement

JUNE 6, 2013

Just like the company creates new skin and hair care products to meet the consumer’s diverse and infinite needs is a company trademark, there’s opportunity for innovation in the supply chain. What is the strategy of the Company (or Division/Supply Chain): Operational Excellence, Product Leadership or Customer Intimacy?

Supply Chain Planning Software 121

Supply Chain Planning Software S&OP Saudi Arabia Supply and Demand 121

ShipBob

JULY 13, 2020

52% of consumers say positive customer service interaction(s) moved them to make more purchases. Interestingly, 58% of that 52% recommend companies that provide excellent customer care. Knowledge bases. An online knowledge base is a library of self-help resources that customers can use to find their own solutions.

Resource Reduction 89

Resource Reduction Inventory Reduction Cost Reduction Strategies Customer Service 89

Supply Chain Game Changer

NOVEMBER 18, 2018

They now make use of whichever channel they can get the best and swiftest help, be it through knowledge bases, live chat, website, social media, SMS, and email. Do they use review sites to find answers to their questions and base their buying decisions based on telling reviews from other customers?

Customer Service 58

Customer Service Omnichannel Supply Chain Design Software Waste Reduction 58