Omnichannel Retail and the Cost to Serve Online Customers
Logistics Bureau
MAY 31, 2021
If you plan to continue your omnichannel retail operation, though, and compete successfully with pure-play etailers, it’s something you will need to get a handle on. High Cost to Serve: It’s an Omnichannel Problem. Omnichannel Challenges that Can Increase Cost to Serve. Customer behaviour. Don’t Drown in Complexity.
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