America Customer Service Freight Manufacturing Procurement 
Logistics Viewpoints
JUNE 26, 2023
For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.
Supply Chain Shaman
JANUARY 8, 2014
. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” I have come across customer service metrics and fulfillment metrics that overstate performance.
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BlueYonder
APRIL 2, 2024
Constant Focus on Benefits Achieved Our TMS helps customers gain holistic benefits in customer service, sustainability, cost-to-serve, resource retention, and more. Sources: 1 Gartner, “Magic Quadrant for Transportation Management Systems,” Brock Johns, Oscar Sanchez Duran, Carly West, Manav Jain, 27 March 2024.
Logistics Viewpoints
MARCH 6, 2023
GEON Performance Solutions purchases plastic pellets and add plastic compounders to make products of different strength, resilience, and flexibility. Ideally, IBP adds a stronger financial perspective to the process that in theory optimally balances customer service with profitability and even cash flow. Dean Sorenson concurs.
Zipline Logistics
MAY 25, 2021
Everything from food and beverage products to home improvement items saw a significant consumption bump as buyers, sidelined by pandemic restrictions, diverted their purchasing habits from experiences to consumer goods. The study analyzed supply chain performance at manufacturers, wholesalers, and retailers throughout 2020.
Operations and Supply Chain Management
FEBRUARY 28, 2024
Brick-and-mortar stores also allow shoppers to return unwanted purchases. Tony Hsieh, the company’s legendary late CEO, offered free returns for up to a year after purchase and encouraged people to order items in multiple styles and sizes. In fact, America’s true refund pioneer was born a century before Hsieh, on a farm in Oklahoma.
Supply Chain Opz
NOVEMBER 9, 2014
Whether you''re a manufacturing company in China, a sourcing agent in London or a world''s leading company in Silicon Valley, we''re all in a global supply chain networks. In the process, they reduce cycle times, and speed up customer responsiveness; and they reduce waste throughout their operations.
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