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Why You Should Conduct Internal Quality Audits

Arena Solutions

Leveraging internal audits to align quality management with key business metrics When asked what are the benefits of conducting an internal audit? Christine said, “I have used internal audits as the baseline to improve our overall business metrics.

Quality 89
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7 Ways to Create a Great Customer Experience!

Supply Chain Game Changer

If a customer has an emotional connection with your brand, they are more likely to purchase your products and services. Ensure you conduct workshops and training to sharpen your employees’ skills to handle customers, resolve conflict, and communicate. Numerous metrics can help you measure the success of our CX strategy.

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Off to another exciting year of student-industry engagement at NC State on cutting-edge supply chain projects

NC State SCRC

Here is a sample of the type of projects our MBA and Engineering students are working on this semester, proving again that NC State is all about “THINK AND DO” (in our case, executing on practical applications in the real world using robust supply chain analytical approaches). MUFG Union Bank Strategic Performance Metrics.

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Using the Bits: Building Digital Outside-In Processes

Supply Chain Shaman

As shown in the 2015 Supply Chains to Admire report , over time, top performing supply chains plateau. In the evolution of today’s analytics most companies are evaluating concurrent optimization of transactional data. We are just beginning to understand how to use sentiment data and new forms of analytics.

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No Easter Bunny?

Supply Chain Shaman

Dear Supply Chain Leader, Today, sitting in my seat in 11K on a Cathay Pacific flight between Hong Kong and Boston, I want to report that there is no Easter Bunny. Today I also want to report that, based on over a decade of scientific discovery, traditional supply chain practices are not best practices. There is also no Santa Claus.

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Procurement Leadership Program can help individuals market the real value of procurement to the enterprise

NC State SCRC

Gene Richter is widely known as one of the world’s true procurement gurus, and I was privileged to have known him when he came to speak several times at Michigan State during the 1992-1999 period when I was there. And when I say value, I mean more than just cost savings, or the infamous “purchase price avoidance” metric.

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Offering Prayers While Looking Down the Barrel of a Gun

Supply Chain Shaman

When I do workshops on driving data sharing across the industry, the sales group of the seller of products often calls me aside for a one-on-one talk. There is no focus on payment based on outcomes or purchase at the point of consumption. She also actively blogs on her Supply Chain Insights website, for Linkedin , and for Forbes.