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SanDisk’s Story of Customer Segmentation Strategies Using Inventory Postponement

Supply Chain Shaman

During the year, I go to a lot of conferences. When I hear them at a conference, I squirm uncontrollably in my seat. Spinnaker Management Group asked me to co-present on a demand-driven webinar with SanDisk. The supply chain is vertically integrated and global shipping almost 2 million units daily. Does it work?

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Redesign to Improve Value: A Case Study of a Supply Chain Leader

Supply Chain Shaman

This week, I will speak at Llamasoft’s conference on improving supply chain network design. One of my favorite interviews on this topic, that I recently completed for my upcoming book Metrics That Matter , was with Amway’s Chief Supply Chain Officer George Calvert. Service level is our most important metric.

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9 Ways to Reduce Chargebacks with your Vendor Compliance Program

Freight Plus

Come up with a set of internal metrics that will go towards eliminating problem areas. After early/late deliveries, improper ASN (advanced shipping notices) violations account for the second most chargebacks. You may also want to consider setting up a quarterly conference call to review scorecards and discuss any changes to policy.

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9 Ways to Reduce Chargebacks with your Vendor Compliance Program

Freight Plus

Come up with a set of internal metrics that will go towards eliminating problem areas. After early/late deliveries, improper ASN (advanced shipping notices) violations account for the second most chargebacks. You may also want to consider setting up a quarterly conference call to review scorecards and discuss any changes to policy.

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Is A Customer-Centric Strategy the Same as Demand-Driven? Outside-In?

Supply Chain Shaman

As we discussed this drawing the dialogue flowed in the conference room. The use of customer segmentation strategies to define order policies for lead times, discounts, allocation, and shipping priorities. We will be discussing the concepts of Customer-Centric Supply Chains on our webinar on August 17th. Order Policy.

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What Should Be the Role of the Store?

Supply Chain Shaman

Macy’s had been bragging at conferences about their work on cross-channel fulfillment with progress made in using their stores to ship directly to customers. Macy’s requested that I ship the damaged bowls back. With the introduction of Amazon Prime with free shipping, why do customers need to enter a physical store?

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Why Benchmarking Alone Isn’t Enough for Proper Transportation Cost Analysis

GlobalTranz

For shippers, popular metrics that shippers benchmark year over year that are often benchmarked, but don’t have reliable enough industry wide data are: Freight cost per unit shipped. And more… for a full list, see our White Paper on Transportation Metrics. Outbound freight costs as percentage of net sales.