Remove Customer Service Remove Manufacturing Remove Metrics Remove United States
article thumbnail

Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Advanced planning evolved with a focus on modeling manufacturing constraints. With the contraction of air capacity and the unprecedented level of imports to the United States from Asia, logistics constraints grew in importance in the pandemic. Watermelon Metrics Don’t Drive The Right Results. This has changed.

article thumbnail

A New Decade: Give Science A Chance

Supply Chain Shaman

Let’s Be Customer Centric. The first story is about a large regional food manufacturer. The second story is about a regional beverage manufacturer. Help Me Improve Customer Service. This was the case for the client stories that I will share in this blog. I have changed the names to provide anonymity.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

GlobalTranz

3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. 10 Soft Metric Considerations in Measuring Supply Chain Performance. Every company knows customer service is important, but it is seldom well-defined, and even more rarely measured in logistics operations. Read more. . Read More. . Read More. .

article thumbnail

Outside-in Process Q&A

Supply Chain Shaman

Based on the work with Georgia Tech, we are getting clear on which metrics matter by industry. As companies adopt a balanced scorecard, the functional metrics shift to a focus on reliability. For example, in manufacturing, the shift in focus is away from OEE to focus on first pass yield and schedule adherence.)

Modeling 212
article thumbnail

Why It Matters

Supply Chain Shaman

Both companies provide packaging materials to the food manufacturing industry. Sonoco Products, on the other hand, had a clear objective to maximize asset utilization while improving customer service for strategic customers. billion company, located in the southern portion of the United States.

Illinois 253
article thumbnail

7 Best Supply Chain Books of All Time

Supply Chain Opz

Therefore, the challenge to establish the ranking method is to find a more economical data source and the unbiased metrics. These universities produce outstanding SC research and some of them are from the top supply chain management course and program in the United States. Obsolete and out-of-print books are not included.

article thumbnail

Changing Mental Models

Supply Chain Shaman

Medical Device Manufacturer. The most common reporting relationship in the supplier organization is to a leader of supply (focus on logistics, distribution, materials sourcing and customer service). Some helpful reports include: Supply Chain Metrics That Matter: The Cash-to-Cash Cycle. The problem is us.

Modeling 240