Supply Chain Shaman
MAY 30, 2017
The flight into San Francisco on American was six hours late arriving at 7:00 AM EST. (I had scheduled the last flight out of Philadelphia on a Sunday night to spend the afternoon with my grandchildren.) Instead of the direct from San Francisco to Philadelphia, I was to fly on United to Newark and take a train from Newark to Philadelphia.
Supply Chain Shaman
DECEMBER 29, 2016
The gloomy streets will soon be alive with Mummers to ring in the New Year in Philadelphia. The Mummers Parade is a Philadelphia tradition. The streets below me today are icy and wet. It is a dark and dismal day. However, not for long. New Year’s Eve is a time for parties. Just the opposite.
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Supply Chain Shaman
MARCH 27, 2014
Yes, it may decrease short-term sales, but in the longer-term it will increase customer service, reduce inventory and improve the execution of new product launch and trade promotions. I will be landing soon in Philadelphia. Be very clear on the goal and work to increase advocacy in finance and sales. Make the project a win-win.
Supply Chain Shaman
JULY 18, 2018
In our research, we agility as the ability to have the same cost, quality and customer service given a level of demand and supply volatility. This week, I sent personal invites to business leaders and Supply Chains to Admire Award Winners to attend the Supply Chain Insights Global Summit on September 4-7, 2018 in Philadelphia, PA.
Supply Chain Insights
JULY 23, 2017
We can help by testing customer satisfaction and sharing what matters by channel partner. We will test to understand how you stack-up to your competitors and how to make customer service actionable. Customer Centric Policies. Three courses are scheduled for in Philadelphia. Scalable pricing available.
Supply Chain Shaman
JULY 12, 2015
Agility is the ability to have the same performance in cost, quality, and customer service given a level of demand and supply volatility.) for the public training in Philadelphia i n August and the content for the Supply Chain Insights Global Summit in September. Did we miss any? We would love to hear from you. __.
Supply Chain Shaman
JULY 3, 2015
The foundation to drive meaningful improvement is reliability in driving results at the intersection of costs, inventory and customer service. And, unfortunately, there is no good measure for customer service for the industry to use in a ranking system.). A year-over-year comparison is not sufficient.
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