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Say Customer Service and Mean It

Supply Chain Shaman

Lowes ordered a new washer, but due to replenishment issues and the lack of visibility in their system, they could not tell me when to expect the replacement. Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist.

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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2]. ”[4].

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The Warehouse Execution System: A New Competitive Imperative

Logistics Viewpoints

However, the average company struggles to integrate robots from multiple vendors with their existing systems and processes, as well as divide and orchestrate work across humans and machines. Enter the Warehouse Execution System Fortunately, this purpose-built solution already exists, and it’s called a warehouse execution system (WES).

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. A new supply chain planning system would make their supply chain more responsive. Ipsen also need to reduce their lead times.

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

The "TMS+" approach is more than a standalone Transportation Management System (TMS). Today’s question becomes: How do you leverage data to automate and optimize across the full order lifecycle? In this paper we discuss why a holistic “TMS+” approach is integral to success in the new normal and beyond.

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Editor’s Choice: 4 Factors to Determine if Self-Distribution is a Viable Alternative for your Health System

Logistics Viewpoints

This article is from Scott Mullins, EVP of Operations and COO at Lucas Systems, and looks at self-distribution in healthcare systems. Self-distribution is an increasingly popular option for healthcare systems to consider when deciding how to manage their supply chain.

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Retail Logistics relies on Omnimodal TMS for Omnichannel Customer Service

MercuryGate

The answer lies in your transportation management system. The post Retail Logistics relies on Omnimodal TMS for Omnichannel Customer Service appeared first on MercuryGate International.